HBS Contract Manager

LOCATION - Based at LHR.

POSITION - HBS Contract Manager

REPORTING TO - HAL Station Manager

HOURS OF WORK - As required for proper performance of duties

RATE OF PAY - TBC

CLOSING DATE - 15 th March 2026

To be responsible for overall running of HBS Operations in and around Heathrow.

KEY TASK AREAS / RESPONSIBILITIES

• Overall day to day responsibility for the service delivery (planning, Payroll, Invoicing, annual leave, KPI’s, SLA’s, etc.) of the ICTS (UK) operations in HBS LHR
• Overall responsibility towards the company’s clients in matters of service delivery.
• Responsible for HBS Yearly and Monthly Budgets.
• Responsible for Health and Safety (H&S), Risk Assessments (Ras)and Business Continuity Plan (BCP)
• Responsible for the updates and maintenance of Standard Operations Procedures ( SOPs)
• Maintains frequent contact with clients for feedback, planning and development of additional services
• Oversees the professional performance of Duty Manager/Supervisors
• Monthly audit of their contract to ensure compliance with all regulatory, internal and client procedures
• Conduct Staff Appraisals as required by ICTS (UK) & Ireland Ltd
• Recurrent and On Job Training, Drills and staff development.
• Responsible for company internal systems.

This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management

PERSON SPECIFICATION

• Experience in ICTS at Duty Manager level for a minimum of one year
• Excellent communication skills – both oral and written
• Track record of ability to work under pressure in dynamic work environment
• Flexibility according to operational needs
• Good administration skills
• Computer literate (Microsoft 365)
• Experience of directly managing a team.
• ‘Leading by example’ approach to management
• Tidy, organised
• Presentable

We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.

All applicants must have correct documentation enabling them to work in England/UK and also have a permanent NI number.

Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s).

This position may be subject to Client/Board approval.

All Positions are subject to a probationary period of 6 months.

Please Note: The probationary period can be extended should the candidate’s performance not meet the required standard.

Interested parties should send their CV with a covering letter to Andre Mendes- [email protected]

ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER