WFM Systems, Development and Insight Analyst

Role overview:

WFM Systems, Development and Insight Analyst
London
Currys London Campus at Waterloo
Permanent
Full Time
Grade 3

£31,600

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The purpose of the role is to assist with building, gate keeping and maintaining the suite of Curry’s WFM reporting, that provides actionable insight and enables the achievement of all sales, profitability, customer experience and workforce management across the UK and Ireland.

Role overview:

As part of this role, you’ll be responsible for:

• Interfacing with the retail leadership team to support with producing, managing and gate keeping the suite of reports the retail teams utilize to track financial performance, people metrics, task completion and process compliance across the entire store estate in the UK and Ireland.
• Analysing performance and provide insight to the retail team, to enable them to deliver great customer results with an efficient cost base.
• Supporting the WFM Leadership Team with actionable insight in order for recommendations to be made every week to deliver the commercial plan, improve operational efficiency and delight customers.
• Providing support with all new requests for reporting, support the delivery of our business goals whilst remaining aligned to our company values and the Customer Promise and challenging where they do not.
• Supporting with the creation, maintenance and improvement of large complex databases and intranets to ensure data and content is accurate, fit for purpose and delivering value in both the Workforce Management space and auxiliary areas (for example WFM).

You will need:

• Advanced knowledge and experience of SQL programming.
• Strong knowledge of relational databases, table structures and SPROCS.
• Strong knowledge of building and developing web / intranet sites using modern languages (.NET, C#, JS, Jquery, etc.)
• Preferred knowledge of Retail and Store operations
• Problem Solving – Ability to analyse and understand complex data and situations to recommend the optimal solution
• Data Evaluation Skills – Ability to identify trends, underlying root causes, variation and deviation Results Focused – Delivers work end to end in a planned and controlled manner
• Knowledge and experience using IBM COGNOS (Desirable but not essential)
• Knowledge and experience using POWER BI (Desirable but not essential)

Why join us:

We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including:

• Discounts at our Currys stores and on our partner networks
• Life Assurance and Sharesave scheme
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare
• Access to the Aviva Digital GP app, where you can access a GP 24/7

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we'll do our best to help.