Senior Account Manager

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.

Our nine affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Healthware, EVERSANA INTOUCH Medical Communications, EVERSANA INTOUCH Market Access, EVERSANA INTOUCH Media and EVERSANA INTOUCH TTC.

Job Description

THE POSITION :

The Senior Account Manager role will support the MedComm group and will be responsible for managing all aspects of medical communications projects from inception to completion, including but not limited to scientific content development, conference engagements, data visualization, Key Opinion Leader engagement, speaker program development and training, advisory boards, virtual and live educational events and innovative omnichannel educational initiatives. The Senior Account Manager leads tactical execution of integrated medical communications plans with an understanding of the agency/client relationship. This role must be able to develop and incorporate strategic planning skills within the overall context of account management.

The Senior Account Manager works alongside Account Management leads, Project Management, Medical, Creative and Subject Matter Experts (SMEs) to apply data and insights to produce solid project plans. As a contact for client and/or agency partners, this role also contributes to the development of tactical plans and acts as day-to-day support on broader strategic efforts alongside the Account Director.

The Senior Account Manager is accountable for identifying and meeting client needs and aligning internal processes to ensure successful initiation, management and execution of all initiatives in which they are involved. This includes leading client presentations, participating in status meetings, facilitating internal project meetings and kick-offs, as well as participate in a highly engaged cross-functional team. Also includes writing recap contact reports and communicating with internal team members and external clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Manage all aspects of medical communications projects from inception to completion.
• Develop scientific content and data visualizations.
• Engage with Key Opinion Leaders and manage speaker programs.
• Plan and execute conference engagements and advisory boards.
• Organize and manage virtual and live educational events.
• Implement innovative omnichannel educational initiatives.
• Lead the tactical execution of integrated medical communications plans.
• Collaborate with Account Management leads, Project Management, Medical, Creative, and SMEs.
• Apply data and insights to develop solid project plans.
• Act as a primary contact for clients and agency partners.
• Contribute to the development of tactical plans.
• Provide day-to-day support on broader strategic efforts.
• Identify and meet client needs, ensuring alignment with internal processes.
• Lead client presentations and participate in status meetings.
• Facilitate internal project meetings and kick-offs.
• Write recap contact reports and communicate with internal team members and external clients.
• Participate actively in a highly engaged cross-functional team.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

EXPECTATIONS OF THE JOB:

• Travel: some travel required
• Hours 37.5 hours /5 days per week

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor’s degree in life sciences or marketing, plus professional experience required
• Approximately 4-6 years of related industry experience, preferably in medical communications, or on client-side brand team, consultative, advertising agency and/or pharmaceutical experience
• Ability to establish and maintain a strong knowledge of client organizations, products, disease states and medical communications
• Strong client relations skills with proven customer satisfaction
• Proven ability to manage projects to successful and collaborative completion
• Sound analytical skills
• Supervisory and staff development skills
• Financial acumen
• Ability to oversee multiple projects and priorities simultaneously
• Strong problem-solving skills
• Excellent interpersonal skills
• Periodic travel required

Additional Information

OUR CULTURAL BELIEFS

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and hold myself accountable.
• Embrace Diversity I create an environment of awareness and respect.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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