Retail Senior Client Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

Retail Senior Client Lead – Personalisation  

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts across Europe, Asia, Africa, and the Americas, working with iconic brands including Tesco, Coca‑Cola, Nestlé, Unilever, and Metro.

We’re looking for a retailer facing Senior Client Lead on a 12‑month fixed‑term contract, with a strong personalisation and activation focus who expects more from their career. It’s a chance to become a trusted partner and work hand in hand with Tesco’s Insight, Personalisation and Media teams. You’ll work in partnership with data scientists to develop a deep understanding of customer behaviour and continue to drive customer‑centricity and deliver business value to both Tesco and dunnhumby.

What we expect from you  

• Experience building strong client relationships and managing stakeholders, establishing trust with new and existing clients to become a true partner.
• Strong understanding of personalisation, loyalty or media proposition mechanics, and the levers retailers can use to drive customer relevance at speed and scale.
• Experience unlocking commercial value through more relevant and timely products, services or experiences for customers.
• Ability to identify opportunities for increased supplier investment, measurement and optimisation.
• Experience analysing data to solve challenging problems and deliver business value; confident translating insight into clear, compelling messages.
• A natural problem solver, with a sharp, curious mind and the confidence to proactively pursue opportunities.
• Ability to communicate effectively with both clients and colleagues.
• Strong organisational skills, able to manage multiple concurrent initiatives for different stakeholders and deliver work on schedule.

Backgrounds may include media, marketing, personalisation, loyalty, retail, consulting or insight led commercial roles.

What you can expect from us  

We won’t just meet your expectations. We’ll defy them. You’ll receive a comprehensive rewards package typical of a leading technology company, alongside a level of personal flexibility you might not expect — including flexible working hours and your birthday off.

You’ll also benefit from investment in cutting‑edge technology that reflects our global ambition, combined with a nimble, collaborative environment that encourages experimentation, learning, and growth.

At dunnhumby, diversity and inclusion are part of how we work every day. Our employee‑led networks — including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive — help ensure everyone feels supported and able to perform at their best. Please let us know how we can make our recruitment process work best for you.

Our approach to Flexible Working  

We believe you do your best work when you have balance. Some roles lend themselves to flexibility more than others, but we’re open to discussing agile working options during the hiring process — please raise this with your recruiter if it’s important to you.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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