CONCIERGE- Arora Towers - 02- Front Office

Job Details

Salary – CompetitiveHoliday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us...Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do... Concierges in our team are passionate about creating the most unique and memorable experiences for our guests. They have a natural ability to make our guests feel welcome, special and cared for throughout their stay. Greet our guests with a warm welcome. Knowledgeable about the hotel facilities and services. Sharing your knowledge of the area and suggesting the right places for guests to visit while staying. Assist guests with arrands and arranging special requests. Main point of contact for our guests throughout their stay, providing outstanding customer service. Promptly and courteously addressing inquiries, requests, and concerns of our guests. Work closely with other departments to ensure seamless guest experiences. More about you... providing high quality service comes naturally to you. Dedicated to creating memorable experiences. Extensive knowledge of the local area. Excellent communication skills and a high standard of written and spoken English. You value being part of a team and supporting your colleagues. A smart and professional appearance. Most of all, you will have an approachable, positive, and proactive manner. 5-star hotel experience in a similar role a real advantage. A member of the Golden keys a plus. Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.