Heat Metering And Billing Project Manager

Heat Metering and Billing Project Manager

£400 per day

Inside IR35

6 month initial contract

London

Hybrid (3 days on-site)
Interviews to be held ASAP

Are you a driven and detail-focused project manager with a passion for energy innovation, customer care, and regulatory compliance?

Baltimore is partnering with a London Borough to recruit a Heat Metering and Billing Project Manager, a pivotal role delivering one of the Council’s highest-profile energy transformation projects.

About the Heat Metering and Billing Project Manager role:-

You will lead the strategic implementation of the Council’s heat metering and billing function across its expanding heat networks, currently serving over 3,200 residents and expected to grow. With forthcoming changes under the Energy Act and Heat Network Metering and Billing Regulations, this role is crucial in ensuring full compliance, best practice, and resident-focused delivery.
You will be responsible for designing and executing a billing strategy that optimises income—currently valued at approximately £10M—while working cross-functionally with legal, financial, technical, and resident-facing teams to deliver a unified and future-ready approach.

Key Responsibilities:-

Project & Change Leadership:

• Own and lead the heat metering and billing transformation programme—on time, within scope and budget.
• Collaborate with Energy Programme Managers, legal advisors, accountants, and technical experts to deliver regulatory compliance.
• Drive change management to embed customer protection and service excellence at every stage.
• Evaluate and adapt current housing systems (Open Housing, CRM, etc.) to support end-to-end billing processes.
• Serve as the key decision-maker on operational matters, with escalation responsibility on legal, financial, and multi-agency issues.
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Strategy & Insight:

• Develop and recommend the most suitable billing solution for the Borough in collaboration with internal teams and residents.
• Development of a compliant and practical billing solution for heating in response to upcoming heat network regulation changes
• Benchmark against other local authorities and registered providers to adopt best-in-class practices.

• Collaborative approach to co-design billing options with residents and key stakeholders
• Drafting detailed options and recommendations for Leadership Team review and approval
• Lead consultations and policy development aligned with government reforms and consumer protections.

• Analyse lease and tenancy agreements to ensure billing compliance and legal alignment.
• Procure and oversee the implementation of a gateway data system to support billing accuracy.

Stakeholder Engagement & Governance:

• Co-design billing models with residents through focused working groups, ensuring fairness and transparency.
• Produce key reports including annual summaries, impact analyses, and leadership briefings.
• Monitor performance indicators and ensure consistent delivery in line with the Customer Charter and Priority Services Register.

You will bring to the role:-

• Expertise in leasehold service charges, including lease terms and legislation affecting recharges
• Strong knowledge of district heating systems and heat network regulations
• Experience in service charge billing across multiple tenures in local authorities

• A strong grasp of legal, operational, and stakeholder engagement considerations will be essential to ensure the solution is both effective and deliverable.
• Demonstrated ability to lead complex projects from strategy to execution

• Sound understanding of housing legislation and billing technologies
• Excellent stakeholder management and communication skills
• Proven success in governance, procurement, contract evaluation, and data analysis
• Commitment to resident co-design, inclusivity, and continuous improvement

This is your opportunity to shape a vital area of resident services—driving innovation, sustainability, and fairness in a rapidly evolving space.

If you’re interested in discussing this opportunity in more detail or know someone who this may be of interest to, please contact Sarah Williams on 0117 3137110 or apply today.

(We offer a senior referral scheme upon successful placement of your recommendation so please do get in contact)

Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant.  Recruiting decisions are based on your experience and skills.  Any reasonable adjustments in the workplace will be fully supported during the application and hiring process.

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