Head of Operations

About LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues, stadiums, arenas, convention centres and theatres.

Our organisation is committed to creating an inclusive and innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

Located in the heart of West London, Chelsea Football Club is one of the world’s most iconic football clubs and a premier sports and events venue. Stamford Bridge, blends rich football heritage with state-of-the-art facilities, offering a dynamic and inspiring environment for both matchday and non-matchday operations.

As a world-class venue, Stamford Bridge hosts not only thrilling Premier League fixtures but also an array of high-profile events, conferences, and hospitality experiences. From our luxurious hospitality suites and restaurants to our versatile event spaces and fan zones.

About the Role

The Head of Hospitality Operations is responsible for leading and overseeing all hospitality-related services within the venue to ensure exceptional guest experiences, operational efficiency, and commercial success. This role provides strategic and hands-on leadership across food and beverage, customer service, event delivery, and front-of-house operations.

By driving operational excellence, fostering a culture of service, and collaborating with internal departments and external partners, the Head of Hospitality Operations ensures the venue maintains high standards, meets financial targets, and consistently exceeds guest expectations.

Key Responsibilities:

• Collaborate with HODs to provide effective leadership across F&B operations, driving a high-performance culture and delivering exceptional service at all Chelsea FC venues.
• Oversee daily operations and provide hands-on support during key events and matchdays to ensure seamless, premium guest experiences.
• Deliver strong financial performance by managing food and beverage margins, labour costs, and stock control in line with business targets.
• Uphold 5-star standards in health, safety, food hygiene, and reporting, while ensuring full compliance with club and regulatory requirements.

We are looking for someone with:

• Demonstrable experience in senior hospitality or venue operations leadership – essential.
• Experience managing large-scale hospitality services in high-footfall environments (e.g., stadiums, event venues, hotels, or leisure destinations) - desirable
• Strong background in team leadership, with experience overseeing diverse operational teams (F&B, guest services, event delivery, etc.).
• Demonstrable success in achieving commercial targets (e.g., revenue, cost control, margins) and improving customer satisfaction scores.
• Experience working with third-party suppliers, contractors, and partners.
• Familiarity with event operations, licensing, compliance, and health & safety regulations.

Inclusive Workplace:

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.