Operations Manager

Operations Manager

Permanent
Location: Kings Cross, London
Hours: Full Time - 45 hours per week, Monday to Friday 0800 to 1700
Pay: £60,000 per annum

Join Our Team as an Operations Manager

We are seeking an Operations Manager to oversee the delivery of a first-class estate and public realm security service. This role carries responsibility for ensuring the safety and protection of visitors, residents, tenants, and stakeholders across a vibrant, mixed-use environment. Leading day-to-day operations—including uniformed patrols, control room activity, stakeholder engagement, and major event support—the Security Operations Manager will drive compliance, resilience, and outstanding customer service, safeguarding both people and place.

About the Role:

As an Operations Manager you will be responsible for:

• Lead the estate-wide security operation, ensuring safe, secure, and welcoming public realm and building environments.
• Oversee control room functions, patrols, building security teams, and canine services, maintaining effective coverage, response, and compliance with SOPs, risk assessments, and evolving security threats.
• Recruit, develop, and inspire a diverse team, driving a culture of safety, performance, and customer service excellence through effective rostering, training, coaching, and performance management.
• Build strong relationships with tenants, residents, retailers, community groups, and public authorities, representing the estate at key security and resilience forums.
• Provide security leadership for estate events and retail operations, balancing safety with positive customer experience, and act as a trusted advisor to the client on crime prevention, resilience planning, and legislative developments.
• Ensure estate readiness for major events and VVIP visits, including tailored risk assessments and resource planning.

Why Join Us?

• Annual leave entitlement of 5.6 weeks per year
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Experience in managing large, mixed-use estate or public space security operations.
• Frontline SIA licence (Door Supervisor or higher).
• IOSH Managing Safely (minimum).
• Proven people leadership skills with experience managing multi-layered teams.
• Strong understanding of public realm risk management, crowd safety, and event security.
• Evidence of delivering preparedness against terrorism-related threats in line with ProtectUK/NPSA guidance.
• Ability to engage confidently with senior stakeholders, police, and emergency services.

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge.