SVP Commercial Operations

Job Description

About the job

The SVP, Commercial Operations is responsible for defining and executing the transformation roadmap for commercial operations, aligning with sales, legal, and finance to support the commercial strategy while ensuring strong governance and compliance. This role involves leading cross-functional initiatives to streamline processes, integrating platforms, data, and workflows. The SVP oversees global contract governance, collaborates with various teams to optimize contractual practices, and directs global order management operations. Additionally, the SVP drives continuous improvement through data-driven insights, automation, and simplification. The role requires building and leading high-performing teams across contract and order management

Your future responsibilities:

Strategic Leadership & Transformation

• Define and execute the transformation roadmap for commercial operations, aligning with sales, legal & finance to support the commercial strategy whilst ensuring strong governance and compliance
• Lead/Partner on cross-functional initiatives to streamline the lead-to-order and order-to-cash processes, integrating platforms, data, and workflows
• Partner with senior leadership across Sales, Finance, Legal, and Technology to drive adoption of new operating models, controls, processes and systems
• Play a key role in defining and executing our renewals transformation program from contract standardisation to defining roadmap to enable auto renewals

Contract Administration

• Oversee global contract governance, including service descriptions, templates, and compliance with audit requirements
• Collaborate with pricing, deal desk, finance and legal teams to optimise contractual practices and reduce cycle times
• Lead & develop the team responsible for contract lifecycle management, drafting, reviewing & amending (non legal terms) client contracts
• Drive more global standardisation in contracting including the role of contract administration.

Order Management

• Direct global order management operations, ensuring accurate client setup, billing, and renewal processing.
• Resolve revenue blocks and streamline workflows to enable timely revenue recognition and cash flow
• Implement automation and simplification initiatives to improve order accuracy and reduce manual effort
• Partner with enablement to ensure we increase right first time where knowledge or process gaps exist in the commercial organisation

Operational Excellence

• Drive continuous improvement through data-driven insights, automation, and simplification
• Establish and operationalise a rhythm of business for commercial operations, including performance metrics, governance, and reporting
• Build and lead high-performing teams across contract and order management

Your profile:

• Bachelor’s degree in rigorous discipline; MBA preferred
• 15+ years of relevant and demonstrated work experience within sales operations, commercial excellence, transformation, consumer products, retail and/or information services
• Demonstrated history of effectively designing and implementing initiatives enabling commercial and sales excellence
• Proficient in data analysis and the use of relevant software tools
• Robust analytical and problem-solving capabilities
• Outstanding communication, interpersonal and presentation skills
• Capability to mobilize plans around key workstreams and drive change in a strategic manner

What we offer:

• An exciting job in a globally active company
• Mentoring: You can expect intensive support and qualified feedback from one of our mentors during your induction
• Training: A comprehensive training program within our Global Client Delivery Academy and a variety of other training options in our comprehensive learning portal
• Work-life balance: Working time account, flexible working hours and hybrid working
• Further development: Excellent growth and career opportunities at local & international level
• Togetherness: Working together in a dynamic, global environment characterized by team spirit and an appreciative atmosphere
• A high degree of responsibility with the market leader in the industry with one of the largest product portfolios
• Flat hierarchies, an open corporate culture and a very pleasant working atmosphere
• Modern office in a central location with state-of-the-art infrastructure

#LI-SR2
#LI-HYBRID

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: