Account Manager

Who are Coolr?

We’re an independent social media agency and team of creatives, social experts, content publishers and change makers. Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.

The agency is growing at a rapid rate, but we’re only just getting started. In 2026, we have ambitious plans to truly become the stand-out social agency in the UK, the US, and beyond. We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.

About the role:

As an Account Manager, you’ll work within the Client services team to lead the day-to-day management of your accounts, acting as the key liaison between clients and our internal team. This position is all about growth, both for our agency and our clients. You’ll be instrumental in helping our agency become more renowned by delivering exciting, creative, and award-winning social media programs.

The job

• Pitching new client programmes, including writing and delivering presentations to clients, delivering existing social campaigns

• Acting as a key liaison between the client, agency partners and internal teams to deliver world-class social media programmes

• Helping build and direct the client’s campaigns, ensuring their objectives are met and expectations are exceeded

• Managing the day to day social media programmes – ensuring a high quality of output and that everything happens on time and on budget

What we are looking for

• Detail-oriented: Ensures all work is on time, on budget, and maintains quality and creativity.

• Solutions-focused with creative problem-solving skills.

• Experienced in managing timelines, budgets, documentation, and briefs with high attention to detail.

• Strong at campaign reporting and confident in client presentations.

• Builds strong client relationships, fostering trust and motivating the internal team.

• Manages suppliers and partners to deliver top-quality work with an entrepreneurial mindset.

• Capable of handling multiple projects at once, prioritising time and resources effectively.

• Demonstrates knowledge of popular culture and social media trends.

• Communicates effectively at all levels, with strong written and verbal skills.

• Highly organised, with excellent administrative and time management abilities.

• Shows a can-do attitude and goes the extra mile to achieve objectives.

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.

A benchmarked salary reflective of your experience and in line with our salary bandings.

Hybrid working. We work 3 days in the office and 2 from home

25 days annual leave

Two weeks work from anywhere

Birthday Day off – an extra day to celebrate your big day

Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!

Free breakfast, snacks and drinks in the office.

➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more

♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Dog friendly office

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.