IT Support & Systems Technician

Role Description

As an IT Support & Systems Technician, you will support our fully remote team by managing IT systems, troubleshooting technical issues, and ensuring secure and efficient device operations. You will play a key role in enabling our employees to work effectively while maintaining a secure IT environment

What you'll be doing:

• Enroll and manage employee devices using Microsoft Intune.
• Configure and deploy Windows Autopilot for streamlined device setups.
• Serve as the first point of contact for IT support, addressing hardware, software, and connectivity issues.
• Set up and manage user accounts in Azure Active Directory, including onboarding and permissions.
• Monitor Microsoft Defender for Endpoint to secure company devices.
• Apply and enforce security policies, focusing on password protection and device encryption.
• Support Microsoft 365 applications like Teams, Outlook, and SharePoint, troubleshooting access and functionality.
• Assist in managing other internal 3rd party apps.
• Maintain documentation of IT processes, configurations, and generate reports on compliance.

What we need from you:

• 1-3 years of experience in IT support or help desk roles.
• Familiarity with Microsoft Intune and Azure Active Directory.
• Hands-on experience with Windows operating systems and Microsoft 365 apps.
• Strong troubleshooting skills, particularly in remote support scenarios.
• Excellent communication skills for documenting processes and supporting users.

What we love from you:

• Certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
• Experience with endpoint security tools like Microsoft Defender.
• A proactive attitude towards problem-solving and continuous learning.

What we can offer you

• £32,000 annual salary
• Up to 10% performance-based bonus annually (£3,200)
• Remote role with opportunities for social and co-working events in our London office
• Opportunities for global travel for our annual company meetup
• Private healthcare and pension
• 25 days annual leave, plus UK bank holidays, and your Birthday off
• £2,000 training budget for professional development
• Unlimited access to our own cybersecurity training products and platforms

Equal Opportunity Employer Statement

We are an equal opportunity employer and welcome applications from everyone regardless of sex, gender identity, sexual orientation, age, race, religion, disability, or any other protected characteristic.