Hotel Manager - 4* Townhouse Boutique Hotel

Hotel Manager - 4* Townhouse Boutique Hotel

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cozy, and personalised travel experience.

The Gyle possesses 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles, and many more lovely features.

We are looking for a Hotel Manager for this wonderful property, someone who has 3 to 4 years’ experience in a similar position and is extremely passionate about boutique properties.

The Hotel Manager will be fully responsible for the day to day running & control of the Hotel Reception and guests’ journey, ensuring the property is run smoothly and the highest of customer service is delivered, liaising with both Reception and Housekeeping team, the Hotel Manager will be responsible for the development and maintenance of all standards, shaping the guest journey to the highest personalised and attentive service.

Reporting directly to the Director of Operations, the ideal candidate will be passionate, charismatic, very knowledgeable, and experienced within the role in a 4 or 5-star independent/boutique property.

The role requires someone with superb organisation and communication skills, bags of energy and charisma, a positive mindset, and a hands-on approach. It is essential to ensure all the departments are adequately briefed and always trained, leading the team by example.

The Hotel Manager will:

• Manage and train the team to guarantee great attention to detail and an unforgettable experience for our guests.

• Ensure arrivals, check-ins & check-outs are managed smoothly and efficiently to the highest customer service level.

• Experience in managing both front-of-house and housekeeping teams.

• ideally be experienced in working with Guestline/Rezlynx PMS (although not a must to be considered for the position).

• be a system super user, updating guests’ history accordingly, and understanding very well the management of room rates.

• be extremely knowledgeable regarding the company services, standards & products.

• commercially and financially astute.

• flexible on working hrs and duties.

• be NVQ qualified.

• possess a strong know-how in health and safety policies and procedures.

• be truly passionate about guests’ journey and will possess great attention to detail.

Apply today and begin a new adventure with us.