Adidas Flagship Generalist, Men's Department - (Full Time) - Flagship Store
- To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
- To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.
- To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
- To aid a culture of consumer centricity within the designated consumer touchpoint. Key Responsibilities:
- To exhibit consumer service behaviours
- Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
- Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
- Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.
- Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.
- Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.
- Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.
- Complete all applicable training programs and comply with operational procedures
- Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
- Drives a service culture by ensuring all activities are centered on the consumer.
- Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
- Collaborates with the Flagship Team to actively reduce loss
- Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
- Delivers a personalised and relevant consumer service at the designated consumer touchpoint
- Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
- Support in developing and sustaining a positive working culture throughout the store Authorities: Key Relationships:
- Consumers, Peers, Store Director, Consumer Experience Team Knowledge, Skills and Abilities:Requisite Education and Experience / Minimum Qualifications: Minimum 1 years' experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism. Experience in managing high level retail image and delivering consumer in-store experience
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