Assistant Portfolio Manager

For over 30 years, Touchstone has helped People and places thrive through expert property management. As part of Places for People, we combine experience, ambition and a People-first approach to create better experiences for our Customers and the homes we manage. 

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. 

From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. 

And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. 

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. 

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you. 

So, what are you waiting for? Join a Community that cares about you!

More about your role

We are looking to recruit an Assistant Portfolio Manager on a permanent basis. Reporting to the Portfolio and Lettings Manager, you will play a key role in managing the delivery of all property management services within the business area for London Clients. 

You will be responsible for carrying out site inspections to ensure our properties are maintained at a high level, your role will require you to manage the repairs and maintenance issues reported to the team and ensure they are resolved in a timely manner. 

You will assist with the management of operational and financial performance of a residential property portfolio(s) through managing expenditure & rent collection, managing works and repairs to help minimise void periods and ensuring maximum efficiency and tenant satisfaction. In addition, you will maintain regular dialogue with the client to ensure their expectations are being met. 

This role is site based 3-4 days a week covering all of London.

For more information, please download our job profile available on our website 

At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. 

More about you

The ideal candidate will have a background within Property and Property Management.

Experience of repairs and maintenance in addition to contract / works management is also desired.  

• Property Experience, 
• A track record of Property Management, 
• Repairs / Maintenance Experience,
• Contractor/ Works Management, 
• Excellent communication skills, 

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 25 days holiday (plus bank holidays) with the option to buy/ sell
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected] .

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities