Business Analyst Apprentice

Summary

You’ll combine hands-on work with structured learning through the Level 3 Digital Support Technician Apprenticeship. With support from experienced colleagues, you’ll learn to write simple code and scripts, test changes, investigate faults and document solutions.

Wage

£27,780.19 a year

Training course

Digital support technician (level 3)

Hours

8:30am – 5pm Monday to Friday.

36 hours a week

Start date

Monday 4 January 2027

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic)
• Help improve Mosaic and related case management processes through simple code, scripts, interfaces and developing configuration, working under supervision.
• Provide training and support for the use of Mosaic and other technology and software to staff across the council.
• Enrol, engage, and successfully complete, including developing the knowledge, skills and behaviours required by, the Level 3 Digital Support Technician Apprenticeship Standard.

Where you'll work

Waltham Forest Town Hall
Forest Road
London
E17 4JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
• Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
• Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• Adapt communication techniques for different audiences and or situations.
• Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
• Risk assess the organisational impact of decisions that they take
• Use digital services, tools, and or systems as part of continuous improvement
• Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
• Communicate with, and or advise end users in the use of digital systems or resources
• Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications
• Use digital channels and technologies, to work collaboratively when sharing information, best practice and supporting stakeholders.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply confidentiality, integrity and availability principles to the handling, processing and storage of data and or information.
• Respond to enquiries, providing support and information utilising digital channels and in line with organisation process
• Operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• Adapt communication techniques for different audiences and or situations.
• Undertake CPD to develop digital skills and knowledge required in their role for example AI and sustainability.
• Risk assess the organisational impact of decisions that they take
• Use digital services, tools, and or systems as part of continuous improvement
• Apply techniques for diagnosing stakeholder’s digital problems and record outcomes
• Communicate with, and or advise end users in the use of digital systems or resources
• Support end-user systems physically or remotely. For example: software, hardware, operating systems or applications

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

• Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
• Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
• Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
• To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade 9-4 or equivalent)
• Maths (grade Grade 9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative

Other requirements

• Satisfactory DBS check required
• Satisfactory employment references
• Successful CIFAS identity checks
• Satisfactory declaration of interest
• Must already have UK work authorisation, as visa sponsorship is not available for this role
• Must be comfortable working in a hybrid arrangement, with a minimum of 2 days on site and up to 5 days depending on service requirements