EMEA Head of Travel & Expense Management - Vice President

EMEA Head of Travel & Expense Management – Vice President | London

We're seeking someone to join our team as the EMEA Head of Travel & Expense Management responsible for the delivery of high quality corporate travel services within the EMEA region, including air travel, hotel accommodation, ground transportation, employee reimbursement and corporate card. The approximate managed spend portfolio of EMEA travel services is in excess of $100M. The position holder will run a team of travel professionals across the region, focused on meeting the demanding needs of Morgan Stanley travellers.

In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Vice President level position within the Travel & Expense Management team.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Oversee all elements of the Travel & Expense team across EMEA.
• Responsible for approx. 6 FTE's and approx. 20+ contingent vendor staff across EMEA
• Deliver high-quality travel services to Firm travellers: airlines, hotels and ground transportation
• Manage the regional corporate card program
• Strong acumen and understanding of risk and business continuity for travel
• Ensure business units are informed about most cost effective travel options
• Work in partnership with Infrastructure regional leads (Sourcing, Legal, Finance, Technology)
• Deliver best in class contract negotiations with the Travel SME's managing those commodities
• Ensure VIP travellers receive extended servicing
• Ensure delivery of metrics / management information on all travel services to measure performance (annualized KPI's) as well as responsible for vendor SLA's/KPI's
• Familiar with the Concur Expense tool and the respective expense reimbursement workflows
• Collaborate with the Global Travel & Expense Management Lead on long term strategy plans and continuously evolve and provide value to employees regarding the travel & expense experience.

What you'll bring to the role:

• The successful candidate will have a minimum of 10 years Travel & Expense business management experience working for a large multi-national firm, with a strong understanding of the EMEA market and business culture.
• Proven record of accomplishment of exceeding goals and managing operations in a demanding business environment
• Driving KPI's
• Strong project management skills and ability to multi task
• Strong attention to detail and analytical skills
• Excellent administrative and time management skills
• A team player with strong inter personal skills who is flexible and can work well with others to achieve common goals
• Excellent communication skills, with the ability to interact with a range of internal and external audiences, which includes senior management, internal client representatives, vendors, and consultants
• Computer Literacy: Microsoft Office applications (Outlook, Excel, PowerPoint, and Word) and travel and expense technology tools (i.e. Concur)
• Strong English verbal and written skills will be required
• School degree; Strong credentials with a minimum of a graduate degree

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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