CRM & Content Assistant, Soho Home

The Role..

We have an exciting opportunity for an enthusiastic and detail-orientated individual to join Soho Home's growing marketing team. In this role, you will support the planning, creation, and delivery of email marketing campaigns and website content across multiple markets. Working closely with Ecommerce and Creative teams, you will play a key part in maintaining a premium online customer experience while driving commercial objectives.

Key Responsibilities..

• Assist with the end-to-end process of planning, creation, and deployment of email marketing campaigns and on-site content.
• Build emails in our CRM platform to exacting standards, ensuring all product information and links are correct for localised audiences.
• Support the CRM & Content Executive in building on-site content, including homepages, landing pages, editorials, and seasonal imagery refreshes.
• Work closely with the Ecommerce team to manage product featured in marketing communications, ensuring stock is available or pre-order is requested.
• Support the email and homepage sign-off process by creating and maintaining mock-ups in Figma. Assist with the management of marketing assets and copy, as well as keeping status trackers up to date.
• Assist in testing email campaigns across devices before deployment.
• Support the CRM & Content Executive with managing the relationship between the email channel and content on-site, ensuring the customer journey between the two is seamless and coherent.
• Support with weekly campaign reporting and using Contentsquare to provide actionable insights.
• Complete regular site walks and check product in imagery and carousels is in stock across locales.
• Support with identifying website bugs and areas for improvement. Liaise with our product development team on fixes and help with testing.
• Assist with visual merchandising of the website.
• Support seasonal and ad hoc marketing projects as required.

Requirements..

Essential

• Previous experience in a marketing, CRM, content, or ecommerce support role.
• Robust understanding of online marketing and ecommerce.
• Strong attention to detail and organisational skills and able to deliver high-quality work.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Analytical mindset and comfortable working with data.
• Strong communication skills, collaborative, and able to work in cross-department teams.
• Proficiency in Microsoft Office.

Desirable

• Previous experience using Ometria CRM.
• Previous experience using a Content Management System.
• Previous experience using design tools such as Figma.
• Basic understanding of HTML/CSS.
• Previous experience using Google Analytics and Contentsquare.
• A genuine interest in interiors, homeware, design, or luxury retail.

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.