Duty Team Leader

Duty Team Leader

Permanent
Location: London
Hours: 4 on, 4 off – 07.00am-19,0pm – 19.00pm-07.00am
Pay: £19.95 per hour

Join Our Team as a Duty Team Leader!

The DTL plays a vital role ensuring security staff are deployed effectively and estate protocols are upheld throughout the shift. This is a hands-on leadership role focused on operational delivery, officer performance, and frontline decision-making. The DTL acts as deputy step up for the DSM and may be required to act as the Incident Control Officer (ICO), should there be more than one incident happening simultaneously. Overseeing incident response, assigning duties, checking uniforms and licences, and serving as the first escalation point for officers. The role requires confident leadership, sound judgement, and the ability to maintain a consistent operational standard across the estate. The highest level of professional standards and consistent approach to ensuring a positive customer experience.

About the Role:

As the Duty Team Leader you will be responsible for:

• Lead direct reports, responsible for their safety, welfare, performance and development
• Provide a visible, professional presence and deliver excellent customer service.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up
• Supervise and coordinate the deployment of on-duty officers, ensuring effective coverage of patrols, static posts, and response roles.
• Monitor officer performance, intervening when standards fall below expectations
• Why Join Us?

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

Essential

• Familiarity with GDPR, evidence handling, and incident audit procedures
• Proven ability to lead people and drive performance
• Ability to engage confidently with senior stakeholders, law enforcement and emergency services.
• Strong communication, influencing, and relationship-building skills
• Flexible, resilient, and able to perform under pressure
• SIA DS
• Interested? Apply now and secure your future with us!
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge