Senior Principal Consultant - Solution Architect Service Now

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting Applications for the role of Senior Principal Consultant Solution Architect - Service Now
In this role you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities
Provides technical leadership to the team
Creates and maintains a detailed view of the existing architecture
Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture.
Ensures technical governance process and policies are being adhered to.
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
Creates and maintains a detailed view of integrations
Creates and maintains a Technical Implementation Roadmap.
Resolves technical escalations including responding to defects
Participates in process workshops
Works closely with client enterprise architecture team and client ServiceNow Teams
Periodically Reviews Configuration to ensure Platform health
Assesses instance health (performance manageability usability scalability upgradability and security) by conducting ServiceNow Health Scan
Reviews design and code per sprint to ensure quality
Provides hands on assistance with the detailed design and implementation approach of selected projects.
Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
Maintains expert knowledge of the ServiceNow platform products capabilities and ecosystem.
Assists in migrating configuration across instances
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications
Certified System Administrator (CSA) with two mainline certifications such as customer service management (CSM) human resources service delivery (HRSD) IT service management (ITSM) governance risk and compliance (GRC) or IT operations management (ITOM).
Experience on S2P FSO despite Service mapping would be preferred.
Experience in greenfield implementation of two ServiceNow modules with a strong understanding of their features.
Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.
Demonstrated experience in providing technical guidance and leadership to development teams overseeing the implementation of ServiceNow modules to ensure quality delivery.
Extensive experience collaborating closely with customer stakeholders client ServiceNow architects and enterprise architects.
Skilled in implementing CMDB discovery event management and service mapping.
Proficient in preparing high-level design (HLD) and low-level design (LLD) documents.
Experienced in enabling new features as ServiceNow introduces them.
Continuously upskill knowledge on ServiceNow features released with each update and patch.
Ensure designs align with business requirements maintainability performance and overall instance health.
Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.
Excellent communication skills for client-facing roles.

Preferred Qualifications/ Skills

/ MCA / / BSc (Computer) / B.E.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Staff IC