Business Administration Apprenticeship

Summary

An exciting opportunity to join Waltham Forest Services Ltd as a Business Hub Apprentice. This role offers valuable experience across customer service, administration, HR, communications and governance while working towards a Level 3 Business Administration qualification. The successful apprentice will work within the Business Hub.

Wage

£30,000 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

40 hours a week

Start date

Monday 30 November 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Respond to customer enquiries via telephone and email
• Log, coordinate and monitor jobs and appointments
• Support HR administration, including recruitment, onboarding, leavers and payroll documentation
• Assist with organising Board and other meetings, including preparing papers, taking minutes and tracking actions
• Support communications, marketing, social media and customer feedback activities
• Maintain accurate and confidential records
• Provide general administrative support across the Business Hub
• Complete apprenticeship training, coursework and assessments

Where you'll work

WALTHAM FOREST TOWN HALL
FOREST ROAD
LONDON
E17 4JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WALTHAM FOREST COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• The apprentice will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training
• 1 day per week at college
• On-site college-based training
• The remaining days will be spent working with Service Store, gaining practical experience and developing business administration skills in the workplace
• Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship

More training information

As part of the apprenticeship, you will work towards the Level 3 Business Administrator Apprenticeship Standard, combining college-based learning with practical workplace experience at Service Store. Your training will help you develop skills in:

• Using digital and IT systems to manage information and maintain records
• Professional communication and customer service
• Organisation, time management and prioritising tasks
• Supporting meetings, projects and business activities
• Collecting and managing information accurately
• Problem-solving and improving business processes
• Working professionally and effectively as part of a team

You will attend Waltham Forest College one day per week, with the remaining days spent at Service Store gaining hands-on experience and applying your learning in a real workplace.

This apprenticeship will give you a recognised qualification, valuable practical experience and transferable skills to support your future career in business administration.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative