User Researcher

Job Description

User Researcher - GOV.UK Digital Services

Inside IR35: £425-£450 per day
Hybrid - 2-3 days per week in London
Immediate start - until the end of March 2027 initially

We are looking for an experienced User Researcher to support a major GOV.UK programme improving how businesses access government information, support and digital services. The programme aims to create a simpler, more joined-up and personalised experience, reducing fragmentation across existing services. You will conduct extensive research with business users and ensure evidence directly informs the design and phased delivery of future products and services.

• Plan and deliver user research across an evolving government digital programme.

• Conduct research with businesses of different sizes, sectors and levels of digital confidence.

• Explore how users find and access guidance, transactions, funding and wider government support.

• Apply qualitative, contextual and evaluative research methods throughout the service life cycle.

• Analyse findings and translate evidence into clear user needs and actionable recommendations.

• Work with product managers, designers, content specialists and developers to shape service decisions.

• Communicate findings confidently to multidisciplinary teams and senior stakeholders.

• Ensure research is inclusive, ethical and accessible to participants with varied needs.

• Strong hands-on User Research experience within UK government digital services.

• Detailed knowledge of GDS standards, service phases and user-centred design practices.

• Experience planning and delivering research across discovery, Alpha, beta or live services.

• Strong qualitative research skills, including interviews, usability testing and contextual research.

• Experience researching complex end-to-end journeys spanning multiple services or organisations.

• Ability to turn detailed evidence into practical recommendations for product and design teams.

• Strong stakeholder engagement, facilitation and research-playback skills.

• Availability to work on-site in London for 2-3 days per week.