Operations Manager - Patient Care (IT)
Operations Manager for Patient Care Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation. The position will organising and managing a team of circa 30 personnel in the team. This role will be worked over 2 shifts from Monday to Friday each ??\" 6.00 am to 4.00 pm or 12.00 noon to 9.00 pm each day. Working in Team environment is very important for success therefore you should maintain positive working relationships with others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business. You will have specific responsibility for the following:
- The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
- Implementation of improved operational procedures across all shifts. This will include standardisation of ways to deal with call answering, customer management, reporting of issues and a consistently professional working environment.
- Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria.
- Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model.
- Take responsibility for accurate daily pricing exceptions.
- Work with the Head of Compliance & Training to investigate and respond to queries and issues.
Recommended Jobs
Account Executive
The Account Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceu…
Team Lead - Vaccination UK
ABOUT US: Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all bo…
Lead Front End Engineer(Agentic Intelligence)
Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more informatio…
Senior Associate - Commercial Dispute Resolution
Job Details Do you want to be part of a dynamic and growing team which enjoys great quality, interesting and high profile work? Senior Associate – Restructuring & Insolvency – Oxford or London w…
Safeguarding Manager
MEDECINS SANS FRONTIERES UK Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded co…
Test Analyst - FinTech
Test Analyst – FinTech £25-30K Quant Capital is urgently looking for a Test Analyst to join our high profile client. Our client is a leading software provider to the front office wealth…
Foreign Exchange (FX) - Rates Quantitative Strategist
Position Overview Job Title Strats/ Fixed Income Strategic Analytics Location London Corporate Title Associate/Vice President Group Strategic Analytics is part of Group Chief Operati…
Corporate M&A Lawyer - London
Job Details JOB TITLE: Corporate M&A Lawyer LOCATION: London SALARY: From £160,000 This highly acclaimed global law firm's corporate team is seeking a Corporate M&A lawyer with a minimum o…
CRM Executive
Our Team The CRM team is a collaborative group of exceptionally talented marketers. We are responsible for the hundreds of millions of automated post-sign-up messages with our customers via multip…
Drupal Developer (IT)
About Us Our client, is a creative agency with over 20 years of experience delivering exceptional work across healthcare, consumer, and B2B sectors. They pride ourselves on crafting unique, impactful…