Lead - Account Executive

Organisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Job Description

In this  individual contributor  role as an Account Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the UKI region. You will develop new business opportunities and advocate multiple Freshworks product lines that focus on organisations (customers) with 500+ employees. As a brand ambassador you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer oriented.

Working hand-in-hand with our marketing team and our business development representatives (BDRs), you will be responsible for the acquisition of new customers across multiple industries. The BDRs will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful.

Your Role and Responsibilities:

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities

• Cultivate relationships with executive level decision-makers and strive to become a trusted advisor and a partner at your named accounts

• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points

• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes

• Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals.

• Provide regular reporting of pipeline and forecasting to the Sales Manager

• Travel to customer locations and customer focused events regularly

• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

• Minimum 5 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous

• Expertise and experience in acquiring new customers

• Experience managing the sales cycle from business champion to C-level

• Demonstrated consistent overachievement of sales goals in a large geographic territory selling a technical product

• High degree of customer orientation, negotiation of business terms in line-of-business, procurement teams and senior management

• Experience managing and closing complex sales-cycles; being expert managing sales cycles with 60-90+ days

• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products

• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

• Project credibility with knowledge of the customer service domain, and the potential of cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level

• Fluency in English

• This is a hybrid role with 3 days per week in the London (Farringdon) office

Additional Information

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)

• Company funded Medical Cash Plan

• Company funded Life Assurance, Income Protection & Critical Illness insurances

• Qualifying workplace pension scheme with company contribution of up to 6%

• Learning & Reading budget of up to £1,000 per year

• Fitness budget of up to £30 per month

• Cycle-to-work scheme

• Enhanced Maternity Leave

• 25 days annual Paid-Time-Off (PTO)

• Company funded lunch for days in office

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Long Service Awards

• Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.