Technical Account Executive

ABOUT CAPTIFY

Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of the walled gardens, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

OUR CULTURE AND VALUES

Here at Captify we are proud of our culture - It’s contagious. Pass it on.

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify.

We live by our core values

• Building this together
• Give a shit
• Fail fast to succeed faster
• Unlimited potential

Find out more about our culture here:

OVERVIEW

The Technical Operations team sits at an intersection of almost all teams within Captify meaning that you would have an opportunity to see many different aspects of the business. TechOps support the activation of advertising campaigns for our client partners, and assist in resolving technical issues and providing guidance for technical set up to fulfil strategic long term goals. Within this team, you will get an opportunity to work with Sales, Client Strategy, Creative Studio and Activation teams on creative and campaign management across a variety of formats. You will become familiar with the industry leading 3rd party technologies that Captify partners with and have the opportunity to work closely with our portfolio of advertising clients.

ABOUT YOU

This role would suit you if you are someone who wants an opportunity to continue to develop your skills and educate yourself on a number of technical topics across the Ad Tech industry. Already having exposure to working DSP’s and adservers is therefore highly desirable.

You will be someone who enjoys diversity and variety, handling tickets/requests from teams and establishing priority is part of being a core support team. Comfortability looking at HTML code to fix simple issues will be beneficial. You’ll be someone who loves problem solving, both individually and as part of a team; identifying issues and finding solutions and workarounds, being challenged on a regular basis comes with the role.

KEY RESPONSIBILITIES

What you’ll be doing:

• Assist internal sales, client strategy, account management and trading teams providing technical support across ad operations

• Create pixels and assist with implementation for clients

• Traffic ads across display and video using third party and first party ad types

• Provide cross team support for the Manchester Hub team, assisting with deal creation

• Provide cross team support across Trading and Client Strategy teams, to ensure the effective launch of campaigns across all markets

• Contribute as part of the TAM team to supporting new rollouts, such as new formats and technical solutions

• Assist in hands-on support for general team deliverables as required by the business

• Assist in troubleshooting with campaign related queries across our ticketing system(s), including basic discrepancy troubleshooting

• Working closely with the other members of the TAM team to continue to build out the technical resources for internal and external uses

REQUIREMENTS

What you need to be successful:

• Experience with digital advertising

• Basic understanding of DSPs, ad-servers and brand safety vendors

• Technically focussed

• A working understanding of HTML and JavaScript

• Experience with all types of creative, including 3rd party ad-servers and high impact formats

• Well organised, including strong time-management

• Strong interpersonal skills – operating with an “open door” attitude

• Highly analytical and numerate

• Rigorous attention to detail

• Thorough approach to solving problems

• Resilient and energetic

• Strong sense of initiative and personal ownership

• Dedicated to attaining team and personal goals

• Solid excel skills
• A proven track record in establishing high levels of customer satisfaction is desirable

YOU WILL ENJOY

• Enjoy our flexible/core hours and home working as per company policy
• Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
• A pet friendly office based in Covent Garden, London’s Media Hub!
• Time off to recharge - 25 days holidays + bank holidays + your birthday
• Giving something back to the community - Give A Day Away for volunteering
• We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more
• Access to Captify Academy - our bespoke learning and development platform
• Parent friendly policies
• The normal stuff; Pension, Cycle Scheme and Eyecare Vouchers
• Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don’t want you to fit in with our culture, we want you to add to our culture.

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