Claims Broker

Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Join Gallagher Specialty's Aerospace General Aviation team as a Claims Broker, supporting a wide range of aviation clients including individual aircraft owners, fleet operators, charter businesses, repair and maintenance organisations, and regional airports. In this role, you'll be part of a collaborative claims team, helping clients navigate the claims process from first notification through to settlement while building trusted relationships across the market. You'll work closely with insurers, loss adjusters, solicitors, and clients, gaining exposure to complex aviation risks while developing your expertise within a supportive and highly respected team.

At Gallagher, you'll be surrounded by relationship builders, problem solvers and knowledge seekers who are committed to doing business The Gallagher Way. Our culture combines technical excellence with accessible leadership, creating an environment where you can continue to learn, grow and develop your career.

As a Claims Broker, you'll manage claims throughout their lifecycle, supporting clients during what can often be challenging and time-sensitive situations. You'll liaise with insurers, loss adjusters, solicitors, and other brokers to ensure claims are progressing efficiently and that clients remain informed throughout the process.

Working as part of a close-knit team, you'll handle a varied portfolio of aviation claims and help deliver a consistent, high-quality service. You'll develop a detailed understanding of claims processes and policy coverage, enabling you to explain outcomes, answer client queries and provide practical guidance. Alongside claims handling responsibilities, you'll also support reporting activities, management information and renewal-related statistics that help the wider business deliver the best possible outcomes for clients.

Here's what you'll bring to the role:

• Experience handling insurance claims within a broker, insurer, or delegated authority environment
• The ability to manage claims from notification through to settlement while maintaining accurate records and documentation
• Confidence communicating with clients and third parties by phone, email and in person, including discussions that may be sensitive or complex
• Experience working with insurers, loss adjusters, solicitors, or other stakeholders involved in the claims process
• The ability to explain technical information clearly and respond to client questions in a straightforward way
• A methodical approach to managing workloads, following processes and meeting deadlines
• The ability to identify potential risks, issues or areas requiring escalation
• A collaborative approach and willingness to support colleagues across the team
• Working knowledge of Microsoft Office applications
• Eligibility to work in the UK

It would be beneficial if you also have:

• Experience handling Aerospace or Aviation claims
• Progress towards, or completion of, Chartered Insurance Institute (CII) qualifications
• Working knowledge of London Market claims and processing systems, including ECF, CLASS, IMR and related market platforms
• Familiarity with Lloyd's and London Market claims processes and procedures

At Gallagher, you'll be part of a business built on integrity, collaboration, and long-term relationships. Whether you're looking to deepen your specialist claims expertise or build a future within Aerospace, you'll have the support, learning opportunities and market exposure to help you grow your career

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)