Planner
Customer Service Planner
West London
Permanent
Office Based
0800-1700
£28-29K per annum
About You
Candidates will have the following:
- Previous administration experience.
- Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
- Competent in communicating with direct operatives, subcontractors and residents.
- Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Previous experience dealing with high volumes of calls and customer repair related enquiries.
- Good level of written & verbal English.
- Good working knowledge of Microsoft Office.
- Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.
Note, no hybrid working, must be able to work from main office located at Maida Vale
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Healthcare Cash Plan (Including 24hr GP,)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
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