Guest Relations Manager - Lasdun | National Theatre - Full Time - London

Guest Relations Manager - Lasdun | National Theatre

£42,000 per annum (£32k basic + £10k TRONC) plus benefits

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leader’s centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.

Purpose of Guest Relations Manager Role:

As Guest Relations Manager , you will embody the elegance and refinement of our Lasdun Restaurant curating exceptional dining experiences that reflect the highest standards of hospitality. You will oversee the seamless operation of our restaurant, from managing reservations and coordinating with the culinary team, to leading a dedicated service team in delivering flawless, discreet, and memorable service to our members and their guests. With service centred around intimate lunches of approximately 40 covers and refined dinners of around 30 covers, this role offers the opportunity to create a truly elevated dining environment. This is a full-time position of 48 hours per week within a seven-day operation, requiring flexibility to support weekend service on approximately five occasions each month. Meals are provided while on duty.

Key Responsibilities - Guest Relations Manager :

• Deliver Unforgettable Hospitality – Champion a culture of excellence by ensuring every guest enjoys a warm, personalised, and seamless dining experience.
• Inspire & Lead the Team – Motivate, train, and support the service team, leading by example and empowering colleagues to perform at their very best.
• Master Reservation & Guest Flow – Oversee reservations and seating plans with precision, ensuring smooth service transitions and accommodating member preferences with ease.
• Be the Face of Guest Relations – Build genuine relationships with members, anticipating needs and handling special requests or concerns with discretion and professionalism.
• Own the Restaurant Floor – Direct floor operations during service, ensuring impeccable timing, flawless delivery, and a calm, polished atmosphere.
• Showcase Menu Expertise – Share deep knowledge of our menus and wine pairings, guiding members with confidence and tailoring recommendations to dietary requirements.
• Uphold the Highest Standards – Maintain immaculate presentation and cleanliness across all areas, ensuring compliance with health, safety, and hygiene standards.
• Bridge Front & Back of House – Work seamlessly with the kitchen, coordinating guest preferences and service timing to guarantee a flawless dining journey.
• Drive Operational Excellence – Support with essential administrative duties including scheduling, inventory, and reporting to keep operations efficient and accurate.

Requirements - Guest Relations Manager :

• Proven expertise gained in a luxury restaurant or private members’ club environment.
• Inspiring leadership skills with the ability to motivate, mentor, and bring out the best in a team.
• Exceptional people skills – a natural communicator who builds strong relationships with members and their guests.
• Tech-savvy and organised , confident with reservation management systems and comfortable using core IT tools.
• Deep knowledge and passion for food and beverage , with particular flair in wine and pairing recommendations.
• An eye for perfection , with meticulous attention to detail and an unwavering commitment to outstanding service.
• Calm and confident under pressure , thriving in a fast-paced, dynamic environment.
• Flexible and dedicated , with the ability to work evenings, weekends, and key calendar dates as required.

What you'll get in return:

• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included
• Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets)
• Food & drink discounts (Kerb Card: 50% off drinks, 20% off food at Seven Dials Market)
• VIP last-minute O2 show tickets (subject to availability)
• Discounted onsite parking (£4/day)

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.