Safe Deposit Team Leader

Our Safe Deposit team is looking for a Safe Deposits Team Leader to be a part of their one of a kind department here at Harrods. This role will support our Safe Deposits Manager in running daily operations and leading a team of Safe Deposit Associates.

This role is a 12 months fixed term contract beginning in August 2025. This role will be based in our store in Knightsbridge, 5 days/week on-site.

About the Role

In this role you will be responsible for supporting the safe deposit associates in their daily functioning. You will lead team briefings along with planning and allocating tasks for the associates. You will be expected to deliver constructive feedback to team members and support their professional development.

You will also deliver exceptional service to our customers and ensure the have a memorable experience in the department. This role will also contribute to the department’s goals and target achievement.

About You

You will have prior experience in a team lead role, preferably in a banking environment. You will be passionate about customer service and delivering memorable experiences, along with leading a team.

You’ll also have:

Have a strong knowledge of GDPR and AML regulations

Have excellent attention to detail

Have strong communication and relationship building skills

Have strong IT skills (MS Office and Outlook)

Be able to efficiently manage your time and workload

Be flexible and willing to adapt

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you'll receive an excellent compensation package, a company pension, 22 days' holiday and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods