Mandarin Speaking Accounts Supervisor (Hiring Immediately)

Key responsibilities Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set Manage and develop a portfolio of clients Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work Lead on developing excellent client service and relationships with clients and Partners Review accounts for quality and compliance ensuring completion of file and recording notes and review points Make recommendations to the Partner as part of the file review and continuous improvement Liaise with other departments in order to efficiently and effectively complete jobs Manage the work in progress and billing process on the client portfolio and update the Partner Provide technical advice to the team and client as required in line with the firm's standards Interpret and apply accounting standards Promote and advocate the firm's methodology Ensure application of professional ethics and standards Contribute to team and firm wide initiatives Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements Develop own profile and build knowledge and technical expertise to enhance professional development Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team Support marketing and business development initiatives to increase client portfolio and new business Engage positively with the business and advocate the firm’s values Take responsibility for own personal and professional behaviour Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust. General Take ownership of work/assignments and improvement processes Take responsibility for following the firm's procedures Meet all targets set by the firm Maintain client confidentiality Technical, Training and Skills Levels ACCA or ACA qualified Fluent in English plus one or more of the following languages: Mandarin or Cantonese. Good technical and compliance skills Maintain high standards of professional conduct and practice Maintain professional scepticism Understand and identify business risk Effective use of business tools Develop coaching, and mentoring skills Excellent communication skills Build relationships with peers internally and externally Understand other client facing service areas: audit, tax, payroll Excellent client handling and relationship skills Awareness of relevant financial targets and constraints Seek innovative solutions with 'out of the box' thinking to deliver excellent client service Generate and implement new ideas to progress the business Develop specialist expertise relevant to servicing client portfolio Strong business acumen Develop good networking and rapport building skills Marketing and business development skills Demonstrate effective management and leadership style that inspires others