General Manager - Greenwood - SW1E 5LB

Job Details

Greenwood is a flagship sports bar and restaurant in the heart of the City of Westminster in central London, offering an immersive experience with electric atmosphere, and a strong focus on exceptional service. Set across two floors, with a dedicated upstairs space and private bar available for exclusive hire, Greenwood delivers a versatile, sport-led environment ideal for both large-scale events and everyday occasions.

Role overview:

At ETM Group, being a General Manager is both a privilege and a leadership pursuit. You're not just overseeing service - you're shaping the entire guest experience, mentoring a diverse team of hospitality professionals, and representing a brand that defines premium through our EPIC values.

Across our two distinct business areas - ETM Collection and ETM Sport London - our General Managers lead from the front. Whether delivering refined rooftop dining and elevated guest experiences within the Collection, or driving high-energy, high-volume occasions in our iconic Sport London venues, you are the architect of culture, performance, and atmosphere in your space.

We place our venues in the hands of inspiring leaders. As General Manager, you'll operate with the autonomy of an entrepreneur, supported by the strength, infrastructure, and expertise of a group renowned for delivering premium hospitality at scale. From curating exceptional dining experiences to leading match-day moments, you'll do so with elevated operational standards, commercial focus, and the creative freedom to make your venue truly your own.

If you're driven by people, performance, and the pursuit of excellence, this is an opportunity to lead at the forefront of London's hospitality scene.

Company Benefits:

• Competitive industry pay (based on salary & Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Healthcare Plan
• Quarterly Bonus Scheme
• Generous employee referral scheme 
• Discounted shopping at many high street stores  
• Cycle to work scheme  
• Access to Stream for better money management   
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program  
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us 

The ideal candidate will present:

• Proven Experience: You have significant experience as a General Manager or in a senior management role in the hospitality industry, ideally within high-end and fast-paced establishments.
• Leadership Skills: You're a natural leader with a passion for developing and motivating your team.
• Financial Acumen: You have a solid understanding of restaurant financials and can manage budgets effectively.
• Guest-centred Approach: You always put the guest experience first, with a keen eye for detail and a commitment to excellence.
• Problem-Solving Ability: You thrive in a fast-paced environment, with the ability to think on your feet and resolve challenges efficiently.
• Passion for Food & Drink: You have a deep appreciation for modern British cuisine and crafted beverage trends.
• A Hands-On Approach: You're not afraid to get stuck in with the team and lead by example.
• Sports lover: You understand your sports events calendar and share passion for sports with your team and guests.

About Us:

ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London , - we deliver exceptional food, drink, entertainment, and guest experiences across the capital.

From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge .

ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.