Account Manager (SaaS)

Welcome to The Opportunity Hub UK, where we're all about connecting talented individuals with exciting career opportunities! Today, we're excited to introduce you to a leading tech innovator that delivers quality SaaS products to address the fundamental business needs of clients in the marketing and communications industries.

Company Overview:

This innovative company combines AI technologies with human expertise to analyse data and create insights that help organizations understand the impact of their key audiences - from customers to stakeholders, politicians to influencers, and the media. With an evolving portfolio that includes a market-leading media monitoring, intelligence and insights solution provider, and the most advanced audience intelligence and social listening platform, this company is a leader in its field. They are an AIM-listed SaaS provider with over 1,000 employees across 10 countries, and their technology is used by 6,000 organizations every day.

Job Overview:

The role of an Account Executive is vital to maximizing and developing this company's client portfolio. As an Account Executive/Manager in the SMB team, you'll work with low to mid-value accounts, with a range of product specifications, but most of your portfolio will be Journalist Enquiry Service subscribers. The primary goal for the account executive is customer satisfaction leading to renewal of their services and identifying opportunities to grow the client's subscription with other products in the offering. You'll understand each of your client's strategic and operational goals and objectives and advise them on why they should be expanding their relationship and how further integration across the range of products can help them achieve their strategic communications objectives.

Here's what you'll be doing:

• Renewing existing client subscriptions
• Onboarding new Journalist Enquiry Service only clients
• Dealing with day-to-day queries relating to product, contract and usability questions
• Taking control and ownership of your territory to strategically map and target organizations
• Rigorously recording account and opportunity data in Salesforce for successful opportunity mapping
• Building relationships at all levels and delivering value throughout the customer journey
• Effectively managing each client's usage of their current system and identifying natural upsell opportunities based on usage
• Using market knowledge to strategically position against competitors to become the only viable option
• Analyzing opportunities to upsell and cross-sell products and services

Here are the skills you'll need:

• Account management and account development experience
• Strong communication skills
• The ability to build relationships and inspire internal stakeholders at all levels
• A creative approach to driving people to action
• Strong analytical skills
• Excellent problem-solving skills
• Strong Salesforce skills

Here are the benefits of this job:

• A great opportunity to develop your skills in account management and account development
• The ability to work with a range of clients and products
• The opportunity to work with a market-leading company in a fast-paced and dynamic industry
• A competitive salary and benefits package

A career in this sector is a great opportunity to work with cutting-edge technologies and make a real impact on the way organizations communicate with their audiences. We're excited to be working with this company to find the right candidate for this role, so if you're interested, don't hesitate to apply!