Senior Sales Assistant

About RIXO

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.

Our philosophy is making all our customers feel the best version of themselves. Filling a gap in the contemporary market with feminine shapes and high-quality materials from every day to Occasion wear. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality, or time of day.

About the role

RIXO are excited to be opening in Westbourne Grove and are looking customer focussed Senior Sales Assistants. As a Senior Sales Assistant, you will be responsible for maximizing sales and profitability by having an in-depth knowledge of the products and staying attuned to the unique needs of every customer. You will serve as an inspirational role model, playing a key part in coaching and developing the team to unlock their full potential in both sales and customer service. We have a fill-time and a part-time role available.

Responsibilities

• You will have Key Holder responsibilities for opening and closing the store, ensuring the safety and security of the building when locking up.
• Deliver exceptional customer service to exceed service expectations and drive sales growth.
• Be knowledgeable across all collection ranges, products, and new launches. Confidently cross-sell products throughout the store.
• Maintain knowledge of all in-store services offered to customers and identify opportunities to increase sales through recommending additional services.
• Efficiently process customer transactions, including refunds, while providing a smooth shopping experience.
• Handle customer queries and complaints with professionalism, whether in person or over the phone, turning dissatisfied customers into loyal ones.
• Stay current on retail and fashion trends by following RIXO on all social media platforms. Share this information with RIXO customers to enhance their shopping experience.
• Build and maintain a loyal client base by establishing long-term relationships with customers.
• Maximize one-to-one sales opportunities and coach colleagues to achieve the same success in driving sales.
• Be knowledgeable about store and individual sales targets, understanding how the store is performing against plans and previous year results.
• Take an active role in coaching the team on product knowledge, sales techniques, and customer service best practices.
• Foster a positive "can-do" attitude across the team, encouraging collaboration and contributing to a supportive working atmosphere.
• Inspire and motivate the team by leading with integrity and setting a high standard for performance.
• Assist in the development of new starters, providing guidance and support as they settle into their roles.
• Stay up-to-date with current stock ranges, product availability, and best-selling items. Be knowledgeable about the features and benefits of individual products in-store.
• Maintain high standards of product merchandising, ensuring displays and department fixtures are visually appealing and organized.
• Ensure the store floor and stockrooms are kept clean, organized, and well-maintained at all times.

About you

• You are passionate about the RIXO brand and want to be a part of our retail growth
• You are an inspiring and hardworking leader who the team look up to
• You are a confident communicator, both written and verbal
• You have an eye for style and making people feel great
• You are honest, trustworthy and dependable

Your experience

• Great communication and interpersonal skills
• Knowledgeable and interested in fashion/trends
• Proven track record in sales and customer service
• You will be technology literate with a good working knowledge of Web.