Associate Director, Strategic Cost Transformation - Insurance Operations & Domain Solutions, Te ...

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.

As part of this team, you'll work alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.

As part of Insurance Operations & Domain Solutions team, you'll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you're looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As Associate Director in the team, you will be working closely with our clients to understand their business strategy and the scope, scale and timescale of their cost transformation. Key to shaping and delivering the right programme is gaining insight on current challenges in the way they operate now and how they want to operate in the future. You will also be working closely with our Partners and Directors to refine the Insurance Cost Transformation / Productivity proposition, including conducting market research, defining go-to-market strategy, driving account activation, leading bid / proposal activities and delivering cost transformation engagements end-to-end.

The specific roles and responsibilities of the role are as follows:

• Track record in managing large scale cost transformation programmes including rapid diagnostics, hypotheses generation and analysis (including organisation structures, operating model design, cost modelling, sourcing strategies, process analysis)
• Significant experience within an insurer or insurance brokerage working closely with or in transformation, or a consulting firm serving General Insurance, London Markets, Insurance Brokerage clients
• Experience of managing medium-to-large scale consulting engagement teams with complex commercial models (e.g. outcome-based, risk-reward etc.)
• Good understanding of insurance financials, able to navigate financial reports incl. balance sheets, P&Ls, cost baseline and budget, comfortable to build and structure complex business cases and present to executive-level for decision making
• Experience in cost analysis techniques and analytical tools including cost modelling, zero based budgeting, spans and layers analysis, activity analysis, benchmark analysis, third party spend analysis
• Deep understanding of Insurance Operating Model with expertise knowledge in core functions e.g. underwriting, claims, distribution as well as supporting functions
• Able to articulate complex ideas to all levels of an organisation, and effectively lead and manage all key stakeholders and team members, resolving issues, competing demands and conflicts
• Strong interpersonal skills and the ability to work on diverse teams; able to work with clients in sensitive environments, building trust-based relationship and provide positive impact and sound advice to the Executive Committee and Board

Preferred

• Subject matter expertise in one or more detailed areas of the UK insurance industry and market, including macro trends (regulatory, economic, and business factors) and disruptive technologies (AI, Automation and Digital) that are driving change and impacting business models of key institutions

Connect to your skills and professional experience We are seeking enthusiastic and passionate individuals who are driven to pioneer transformative change and deliver profound, future-proof impact for the Insurance industry. You will be instrumental in guiding our clients to navigate complex macroeconomic headwinds, helping them to reimagine and implement future-ready operating model powered by intelligent automation and AI. We are looking for an independent thinker who also thrives collaboratively, possessing exceptional communication and presentation skills to articulate visionary solutions. You will drive impactful client engagements, and spearhead internal initiatives that proactively prepare the sector for productivity paradigm shifts driven by disruptive technologies and AI.

Professional experience needs to include:

• Determine the most appropriate cost approach, tailored to the client needs
• Lead and oversee end-to-end Cost Transformation engagements, ensuring the highest standards of delivery, quality, and the achievement of measurable business outcome
• Collaborate with wider teams in Deloitte to pull in regulatory, functional, data and technology expertise to support shaping and mobilising multi-year / multi-disciplinary cost transformation programmes
• Ensure the robust analytical underpinning of an engagement covering baseline, quantification of opportunities and benefit cases
• Provide respectful challenge and identify a portfolio of opportunities
• Develop client relationships and manage effective programme governance
• Support, manage and lead joint client/consulting teams
• Actively manage financials, key risks and issues
• Develop and refine our go to market collateral
• Manage diverse teams with an inclusive team culture where people are recognised for their contribution
• Build business relationships, originate sales and lead key elements of the sales process

Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about." - Rhiannon, Technology & Transformation

"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital." - Gillian, Technology & Transformation

Our hybrid working policy

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