Apprentice Administrator (Dermatology Surgery and Laser Unit)

Summary

A fantastic opportunity has arisen for an Apprentice Administrator to work in the Dermatology Surgery and Laser Unit. Duties will include typing up of letters, booking appointments, plus more.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support with receptionist duties
• Typing of letters
• Folding and sending letters out
• Scanning patient correspondence
• Booking appointments
• Dealing with referrals
• Supporting with patient calls to the department
• Preparation for clinics
• Supporting clinical team
• Answering phones

Where you'll work

Guys Cancer Centre
Great Maze Pond
London Bridge
SE1 9RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Alongside the onsite training you will receive as a new starter, you will undertake a Business Administrator Level 3 through Hawk Training.

The programme is delivered through virtual and face to face training and online learning delivered during working hours. You will have 6 hours per week protected study time.

It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C equivalent or above.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• IT skills
• Organisation skills
• Problem solving skills
• Team working

Other requirements

This is a fixed term contract for the duration of the apprenticeship. You will be required to undergo a DBS check and provide two references if successful.