Head of Banking Products

Head of Banking Products

Team

Location Holborn Office

County Central London

Ref # 23802

Closing Date 24-Nov-2025

We have been named a Top 10 " Most Loved Workplace ” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities . We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• As Head of Banking Products you will set, drive and deliver the strategy for the Banks portfolio of Personal and Business Banking Accounts and Savings Accounts.

• You will own the short and long term commercial planning and performance for your portfolio of products, making clear recommendations for changes to optimise customer and commercial outcomes, working collaboratively with the Head of Delivery & Controls, Head of Forecasting and Optimisation and Head of Cards, Payments and Fees.

• You will use data and insight to manage your portfolio of products through the full product lifecycle – from new product development, in-life optimisation to product closure – delivering products that deliver positive customer outcomes and drive commercial growth.

• You will work collaboratively with Value Streams/Product Owners to ensure all technical changes are prioritised in-line with the Banks methodology and aligned to the Banks strategy

• You will own the risk, controls, conduct and customer outcomes for your portfolio of products working collaboratively with the Head of Delivery & Controls plus first and second line risk teams

• You will ensure that key processes within the team are clearly documented in-line with the Banks standards.

• You will drive a positive risk culture in the team ensuring decisions are taken that understand and appropriately mitigate the risks associated with the decision and ultimately drive good customer outcomes

• You will drive a culture of collaboration across the Banking product team and the wider stakeholder ecosystem to ensure the best outcomes for colleagues and customers through a robust engagement and challenge process

• You will lead and coach a team of Senior Product Managers and Product Managers. You will keep your ‘finger on the pulse’ of trends and opportunities, via customer research and market analysis.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Strong commercial understanding and management skills. Able to create compelling business cases.

• You will be confident at decision making and problem solving, ensuring you take account of different perspectives while assessing and controlling risk

• You will be experienced at coaching and mentoring colleagues in product management practices, leading from the front by example

• You will have line management experience

• You will be able to work with 3rd party analytical tools (e.g. PowerBI) and excel to provide insight

• You will have a deep understanding of Personal and Business Current Accounts and Savings markets and customer needs

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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