Digital Support Technician Apprentice

Summary

AtkinsRéalis is a world-class engineering services and nuclear organisation with over 80 years of design, engineering and project management expertise. We are looking for a Digital & AI Support Technician Apprentice to be a part of the future of design and engineering.

Wage

£24,500 a year

-33 days annual leave, including bank holidays. You also have the option to buy an additional 15 days or sell up to 5 days -Access to our Employee Assistance Program (EAP) -Two paid annual volunteer days

Training course

Digital support technician (level 3)

Hours

Monday to Friday (flexible timings). Shifts to be confirmed.

40 hours a week

Start date

Monday 7 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our apprenticeships are designed to give you an insight into a wide variety of areas of work and the chance to explore where your skills and interests lie. Through a combination of on-the-job learning and practical skills' development, you’ll work towards your professional qualification. From day one you’ll work on real projects that offer scale and variety, collaborating with others and creating a meaningful impact on the world around us.

You’ll be supported by our leaders, technical specialists, your own dedicated mentor and our continuous learning and development framework. Not only will you gain valuable 'on the job' experience and work towards professional qualifications, but you'll also earn a meaningful salary from day one. We’re proud to pay the Real Living Wage for our Level 6 Apprenticeships.

Here’s what your role as an apprentice will involve:

• Developing your skills in a wide range of exciting projects
• Learning and using relevant design software and technology
• Being involved in client meetings and assisting in building key client relationships
• You’ll get to understand and learn digital skills, to help us harness technology in new ways
• Your mentors will support you as you study towards nationally recognised qualifications and accreditation
• You’ll have dedicated time to spend at college or university to focus on your studies

Where you'll work

11 Bressenden Place
London
SW1E 5BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Digital Support Techncian Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

• Any (grade C/4)
• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative