Lettings Administrator Apprentice

Summary

Client Communication: Registering applicants, booking viewings, and matching tenants to properties.

AI Integration: Using automated CRM systems, AI-driven chatbots for lead qualification, and automated listing descriptions.

Negotiation & Admin: Assisting with offers, referencing, and tenancy agreements under supervision.

Wage

£13,520 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The candidate will work at least 32.5-hours per week, but may work up to 35-hours per week at £8 per hour.

First years annual wage is from £13,520 to £14,560 depending on how many hours worked.

This wage will increase after the first 12-months, up to National Minimum Wage for Age if not more, (to be discussed.)

Training course

Business administrator (level 3)

Hours

Office Opening Times: Monday to Friday 9.30am – 5.00pm, with 30minutes for lunch. Candidate will work a minimum of 32.5hours between our office opening timings.

32 hours 30 minutes a week

Start date

Tuesday 8 December 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for an enthusiastic and organised Office Administrator apprentice to support our Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.

Key Responsibilities:

General Administration

• Answering calls, emails and greeting clients
• General filing, scanning and document preparation
• Updating and maintaining accurate CRM records
• Managing keys, post, stationery and general office organisation
• Providing administrative support to the wider team

Lettings Administration

• Preparing APTs and tenancy documentation
• Processing and chasing tenant/guarantor referencing
• Assisting with Right to Rent checks and tenancy compliance
• Arranging inventories, check-ins and other tenancy appointments
• Preparing move-in documentation and maintaining tenancy files
• Assisting with renewals, rent reviews and general lettings administration

Property Management

• Logging maintenance issues and work orders
• Liaising with and chasing contractors
• Arranging inspections, inventories and check-outs
• Monitoring and chasing Gas Safety Certificates, EICRs, EPCs and other compliance documents
• Supporting the property management team with day-to-day administration

Where you'll work

447 CRANBROOK ROAD
ILFORD
IG2 6EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• Monthly Tutor/Sessions Online (no need to travel to another destination)
• Work-Based Training
• Functional Skills (Online) Tutor/Assessor Training Monthly (if necessary)

Requirements

Desirable qualifications

GCSE in:

Mathematics & English (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative

Other requirements

• Candidate will ideally be driving already or at least be taking lessons
• Candidate must have IT skills
• Confidence
• Enthusiastic about the role
• Willing to learn
• Professional telephone manner