Senior Partner Engagement Manager (Hiring Immediately)

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

As the primary operational relationship layer between Roku and its Tier 1 content and development partners, we launch, grow, and sustain best-in-class streaming apps across the app lifecycle, from onboarding to EOL. We equally protect Roku’s platform integrity and monetization objectives and advocate for the best viewer experience, while helping partners reach and retain Roku viewers globally.

Partner Engagement collaborates closely with cross-functional teams within Roku, including Content Distribution, Business Development, Commerce, Advertising, Product, and Engineering.

About the role

You will own a portfolio of partners across the UK, Ireland, France, Germany, Austria and other EU markets: public service and commercial broadcasters, subscription streaming services, pay-TV operators, and the third-party development agencies that build their apps. In Europe, you will work alongside Partner Engineering, Roku’s technical team for partners, including a Senior Partner Engineer based in London, who owns technical diagnosis and sign-off while you own the relationship, launch plan and incident communication.

This external-facing role needs strong technical fluency, product sense, alongside excellent communication and stakeholder management skills.

Level: Senior individual contributor, with no direct reports.

Reports to: Director, Partner Engagement, based in New York.

Location and travel: Based in London, in the office Monday to Thursday, with travel of up to 40% across the UK and Europe.

Expected Impact: Partners’ apps in the UK and Europe launch on Roku on schedule and stay healthy after launch, Tier 1 tentpole events run without partner-visible incidents, and partners adopt new Roku platform features and follow Roku’s roadmap recommendations.

• Discovery and Retention feature adoption rates

• Quality of Experience ( QoE ) scores at launch

• Partner satisfaction scores

What you’ll be doing

• Own partner relationships: Build trust and strategic relationships within the assigned partner’s account organizations. Act as the primary point of contact for partner’s business and product stakeholders to help partner’s manage technical risks, launch, distribute and evolve their product (partner direct-to-customer app) roadmap on the Roku platform.

• Manage partner’s app lifecycle: Run each partner’s product launch plans and timeline from onboarding through certification, launch and post-launch operations. Roku’s certification team runs the review, and the Partner Engineer signs-off technical readiness; you keep the timeline, risks and communication on track.

• Stakeholder Management: Work cross-functionally across partner’s and Roku’s business, product and engineering organizations to help partner deliver the best content viewing experience glo]]>