Modern WorkPlace Analyst

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

Reporting into the Head of Global Business Applications you will build and transformation modern work strategies with our functions, collaborating across different groups on the planning, orchestration, and execution of end-to-end Employee Experience throughout the proficient use of our Microsoft applications, including but not limited to MS Office Applications, Viva Engage, Glint, SharePoint and Power Apps. MS Office Applications, and their associated offerings, Next Generation Windows Experiences, as well as Copilot to deepen modern worker end-to-end expertise. In terms of the “building work” play a key role in driving the design and implementation of digital-transformation solutions for our end users through the user of Power Platforms, one key area being utilisation of Power Automate with the goal of streamlining processes, increase operational efficiency, using Low-Code Automation and data-driven solutions.

Key Responsibilities

• Form part of / contribute to development of the roadmap and strategy across GBS workplace applications.
• Recommend / implement a strategy for employee experience applications including Viva Engage, Glint, SharePoint, Power Apps and Reporting applications.
• Develop use cases to align with the business for usage of Co-Pilot AI for the MS Applications Suite and in turn build low-code concepts and patterns that allow creation of scalable, robust, and efficient solutions.
• Conduct workshops, presentations, and demonstrations to showcase the capabilities and benefits of low-code platforms to teammates and internal stakeholders.
• Collaborate with cross functional teams, project managers and stakeholders to plan Modern Work opportunities
• Providing guidance, training, technical support, documentation and development across applications in GBS
• Understanding the business and improving / developing solutions to support insight and efficiency.
• Integrate existing systems with Power Automate to automate processes and workflows
• Automate Windows-based, browser-based, and terminal-based applications that are time-consuming or contain repetitive processes using a mix of approaches like UI, API, and database automation
• Stay up to date with the latest Power Apps and Power Automate features and trends
• Review of modern workplace trends / technologies and staying informed of new features and functionality

Knowledge, skills and experience required

• Bachelor's Degree or equivalent work experience required. Master’s degree is a plus.
• Expert knowledge of MS Applications including Office 365, Viva Engage, Glint, SharePoint, Power Apps, Co-Pilot
• Next Generation Windows Experiences as well as Mac Operating Systems
• Good knowledge of integration technologies, APIs, and protocols.
• Microsoft accredited Certification desirable but not essential
• Experience of succeeding with a deadline driven in a high-volume business environment.
• Excellent communication and problem-solving skills
• Able to communicate confidently and effectively at all levels within an organisation.
• High level of accuracy with a strong attention to detail

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).