Modern WorkPlace Analyst

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

Reporting into the Head of Global Business Applications you will build and transformation modern work strategies with our functions, collaborating across different groups on the planning, orchestration, and execution of end-to-end Employee Experience throughout the proficient use of our Microsoft applications, including but not limited to MS Office Applications, Viva Engage, Glint, SharePoint and Power Apps, Powe Automate, MS Forms and MS Office Applications, and their associated offerings, Next Generation Windows Experiences, as well as Copilot to deepen modern worker end-to-end expertise. In terms of the “building work” play a key role in driving the design and implementation of digital-transformation solutions for our end users through the user of Power Platforms, one key area being utilisation of Power Automate with the goal of streamlining processes, increase operational efficiency, using Low-Code Automation and data-driven solutions.

Key Responsibilities

• Actively shape and contribute to the strategy and roadmap for GBS workplace applications, ensuring alignment with business needs and digital transformation goals.
• Lead the adoption and integration of employee experience tools such as Viva Engage, Glint, SharePoint, Power Apps, Power Automate, with a strong focus on usability and business impact.
• Identify and define compelling business use cases for integrating AI and Co-Pilot within the Microsoft 365 suite, and develop low-code solutions using Power Apps, Power Automate, Power BI, and Excel/PowerQuery.
• Serve as an advocate for modern workplace technologies, running workshops and demonstrations to educate and influence stakeholders on the value of low-code platforms and integrated 365 tools.
• Collaborate cross-functionally with business leads, project managers, and technical teams to identify process improvement opportunities and champion scalable digital solutions.
• Provide expert-level support, documentation, and training for end users and internal teams, fostering confidence and adoption of workplace applications.
• Analyse and understand business processes, recommending and building practical tech-driven solutions that improve decision-making, efficiency, and user experience.
• Where appropriate, integrate Microsoft 365 tools with existing systems using Power Automate (light use) and other methods to support process automation.
• Stay informed of the latest updates and capabilities within Power Apps, Power BI, and other Microsoft 365 applications, sharing insights with stakeholders and adapting best practices.
• Monitor and assess emerging trends in workplace technology, ensuring the business remains ahead of the curve in its digital workplace strategy.

Knowledge, Skills and Experience

• Bachelor's degree or equivalent professional experience required; Master’s degree a plus.
• Strong expertise in Microsoft 365 tools, especially Power Apps, Power Automate, MS Forms, Power BI, Excel, PowerQuery, SharePoint, Viva Engage, and Glint.
• Sound understanding of how to leverage the Microsoft ecosystem (including Co-Pilot and AI tools) to drive business transformation and insight.
• Experience operating within fast-paced, high-volume environments, balancing deadlines with stakeholder engagement.
• Confident and credible communicator, able to influence at all levels of an organisation, from end users to senior leadership.
• Demonstrated ability to lead change, challenge legacy processes, and encourage digital adoption.
• Familiarity with integration methods (APIs, connectors, and dataflows) within the 365 environment.
• Microsoft certifications are desirable but not essential.
• Meticulous attention to detail and a passion for delivering high-quality, user-focused solutions.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).