Head of Region, Africa
- Own the Regional P&L: Deliver performance against annual business plans and budgets, optimizing for long-term customer lifetime value (LTV) and attractive unit economics.
- Drive Strategic Clarity & Executional Excellence: Build and execute region-wide strategies across product, pricing, marketing, customer experience, and regulatory functions.
- Champion Customer Empathy: Serve as the voice of the African customer segments, integrating their preferences and pain points into tailored product and value propositions.
- Shape and Influence Cross-Functional Roadmaps: Collaborate with global teams across Product, Engineering, Marketing, Pricing, Risk, and Compliance to advocate for African market priorities.
- Lead with Integrative Thinking: Connect dots across metrics, customer behavior, external factors, and internal strategies to craft holistic growth plans and scalable frameworks.
- Develop and Prioritise Business Cases: Identify growth opportunities, assess trade-offs, and influence roadmap prioritization using structured customer/business impact frameworks.
- Lead high-impact initiatives and team: Uplevel business reviews, OKRs, and strategic planning for the region; provide strategic clarity and lead high-impact initiatives.
- Deliver product: You will have a grasp over the technical aspects of product delivery and/or data analytics, driving velocity in insight generation and shipping velocity for the customers that you serve.
- 10+ years of experience in fintech, consumer tech, strategy consulting, financial services, or e-commerce – ideally with emerging markets exposure.
- Experience working in or with African markets; strong preference for candidates from the diaspora with a deep understanding of the region's regulatory and consumer landscape.
- A "roll-up-the-sleeves" mindset combined with strategic depth and a strong desire to win.
- Experience operating in a global matrixed environment with cross-functional stakeholders.
- Proven ability to own and manage P&Ls, with strong understanding of drivers for high-volume, high-frequency transaction businesses.
- Demonstrated skill in data modelling, business analytics, and hypothesis-driven decision making.
- Structured thinker able to manage ambiguity, influence diverse teams, and lead with heart, business sense, and insight.
- A strong grasp of FX markets and proven track record in making high stakes risk decisions.
- Strong preference for candidates with remittance industry experience
- Customer Understanding (Heart) – deeply empathise with customer needs and design experiences tailored to their context.
- Unit Economics (Business) – understand LTV, CAC, pricing, and promo mechanics with fluency.
- Product & Data (Technical) – drive roadmaps in partnership with product/engineering; articulate analytical asks independently.
- Strategic Integration – connect the dots across departments and geographies, bringing clarity to complexity.
- Leadership – influence, align, and elevate across teams while delivering scalable, sustainable growth.
- Paid Vacation Days
- Health insurance
- Commuter benefit
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Continuing education and corridor travel benefits
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