Global Program Manager

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: UK, hybrid working

Language: English

Main purpose of the position : to lead the global deployment of a digitalised Authority To Work (ATW) and Permit To Work (PTW) integrated solution across a global contract aligned to ISS Health & Safety strategy. Create and maintain a robust delivery plan, ensuring all items are progressed to agreed timelines and aligned to scope.

Key expectations : to deliver the pre agreed programme outcomes, liaison with all applicable stakeholders throughout the programme delivery, management of risks, issues and escalations through the agreed governance frameworks; demonstrate the ability to prioritise and handle simultaneous complex tasks.

What you’ll do

• Agree the program scope/deliverables and timelines;
• Create and manage a robust program plan with agreed milestones;
• Produce and issue regular program reports;
• Ensure effective stakeholder management, a robust escalation management process as part of the governance model and a strong communications plan for each initiative being delivered;
• Identify dependencies and complexities relating to other programmes, projects and/or workstreams and coordinate to support resolution and alignment;
• Provide clear leadership demonstrating the core ISS values and behaviours.

Who you’ll work with

• Senior leadership teams within ISS, customer and technology supplier;
• Techncal teams from ISS and technology supplier;
• ISS Functional leads/SMES and regional ISS Operational teams;
• Third party technology supplier.

Key qualifications :

• Appropriate professional accreditation (PgMP, PMP, Prince2, MSP or equivalent);
• Programme Management experience gained in complex organisational environments;
• Comfortable in influencing, challenging and working collaboratively with Senior leadership;
• Commercial awareness and knowledge of the Facilities Management industry;
• Fluent in English (second language a bonus);
• Experienced working in a diverse environment with multiple cultures and nationalities;
• Minimum 5 years experience in a program management role, preferably within Facilities Management and/or Banking/Corporate environments.

Personal skills you excel :

• Highly organised and responsive, ability to work under pressure;
• Demonstrate the ability to build strong and effective professional relationships;
• Excellent communications skills, interacting effectively with stakeholders of different levels of seniority;
• Logical approach to problem-solving.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You .

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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