Housing Solutions Officer

Housing Solutions Officer

Location: Kensington Town Hall, W8 7NX

Duration: 2-3 months (Possibility of extension)

Hours: Monday - Friday (36 Hours)

Start Date - 12th Jan

Job Purpose:
To support the Housing Solutions Team Manager in preventing and relieving homelessness by assessing housing needs, determining statutory duties, and delivering high-quality, customer-focused housing solutions. The role aims to reduce the use of temporary accommodation through effective casework, partnership working, and compliance with housing legislation.

Key Responsibilities

• • Assess, investigate, and verify applications under Part VI (Housing Register) and Part VII (Homelessness) of the Housing Act 1996.
  • Determine eligibility, housing need, and statutory duties under the Homelessness Reduction Act 2017, including preparing Personal Housing Plans.
  • Provide housing advice, triage, and case management for households threatened with or experiencing homelessness.
  • Work with vulnerable clients, including single homeless individuals with complex needs, and arrange appropriate support and accommodation pathways.
  • Liaise with landlords, hostels, support agencies, statutory bodies, and third-sector partners to secure sustainable housing outcomes.
  • Reduce reliance on temporary accommodation through prevention-focused and innovative housing options.
  • Manage enquiries, complaints, and correspondence, including preparing information for legal proceedings when required.
  • Conduct home visits, risk assessments, referrals, and maintain accurate electronic case records.
  • Ensure compliance with all relevant housing legislation, safeguarding duties, equality standards, and health and safety policies.

Qualifications & Knowledge

• • A-Level education or equivalent (degree or professional housing qualification desirable).
  • Knowledge of Central London housing issues, access to social housing, and local housing policy.
  • Understanding of housing legislation, including Lettings, Homelessness, Housing Acts, security of tenure, and private tenants' rights.
  • Awareness of local authority housing initiatives and available benefits, services, and support.

Experience & Skills

• • Experience providing public-facing housing or advice services.
  • Experience working with equality, diversity, and vulnerable service users.
  • Strong casework, record-keeping, and performance management skills.
  • Excellent communication, interpersonal, and advocacy skills, including report writing.
  • Ability to analyse complex information, work to deadlines, and deliver practical, customer-focused solutions.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.