Application Manager AMOS

Job Description

Purpose of the Role: To oversee the configuration, optimisation, and administration of the AMOS system, ensuring smooth rollout, stable operations, and user adoption post go-live. The role is responsible for vendor coordination, release management, and providing user support to maintain system performance and compliance.

Responsibilities

• AMOS Governance: Own AMOS governance, ensuring standardisation, compliance, and audit readiness.
• System Administration: Manage AMOS functionality and adaptations, including planning, testing, and deployment across the organisation.
• Vendor Coordination: Act as the primary liaison with vendors to ensure timely delivery of services, updates, and issue resolution.
• Optimisation: Continuously optimise AMOS to meet evolving business requirements.
• User Support: Provide hands-on support to key users and administrators, addressing technical issues promptly.
• Technical Oversight : Ensure AMOS is configured correctly and operating efficiently to meet organisational needs.
• Issue Resolution : Troubleshoot and resolve system-related issues, coordinating with vendors and internal teams as needed.
• Training and Guidance: Deliver training and create documentation to enhance user understanding and adoption.
• Change Management: Facilitate change management processes to ensure smooth user transition to new systems and workflows.
• Performance Monitoring: Monitor system performance and implement improvements as necessary.

Qualifications / Experience Required

• Proven experience in application management or enterprise system administration (preferably AMOS or similar systems).
• Strong understanding of system configuration, release management, and vendor coordination.
• Experience in user support, troubleshooting, and issue resolution.
• Knowledge of change management and training delivery.
• Familiarity with compliance, audit processes, and IT governance.
• Excellent problem-solving, communication, and stakeholder management skills.
• Degree in IT, Computer Science, or related field (or equivalent experience).