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DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.What You'll Be DoingThe internal engineer role is a hybrid role with 50% of the time spent working from home and 50% spent in our Glasgow or Leeds or Birmingham offices, nearest one to your home location.As part of DLG's overall Claims customer journey, the Internal Engineer will support our customers when their vehicle is involved in an insurance claim.Our internal engineers provide both an inspection service and technical support to the claim's functions, inspecting all claimants' vehicles within agreed service level timeframes.Delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality.Adhering
to Motor Fulfilment best practice model, delivering success through achievement of personal objectives.Taking referrals from the first line Claims department, they work to undertake a desktop engineering assessment service using images and a variety of engineering tools and information to agree repair methods and a way forwards to getting them back on the road as quickly and easily as possible.Key AccountabilitiesManaging Customer ExpectationDeliver an effortless customer experience through conversations with our customer delivering on agreed expectations across all Accidental Damage customer journeys.Create a customer focused culture that will support the delivery of our customer measures of Ease, Speed, Quality and Recommend. Ensure customer service referrals are dealt with professionally and in a timely manner and recorded onto the complaints tracker accurately.Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times and in, About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking..., Executive Assistant - Personal and Family / Family Located in GlasgowJOB PURPOSETo work as part of a team in the provision of executive assistant / administrative support to the Family team. To assist our Family team, where support is required and the Personal and Family..., Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through..., Paralegal - Clinical NegligenceGlasgow, Hybrid WorkingFull Time, PermanentAre you an experienced Paralegal with a passion for supporting clients through sensitive and complex cases? This is an exciting opportunity to join a busy and supportive Clinical Negligence team,..., We are looking for a Document Centre Specialist to join our Document Centre team. This is a fully remote role with opportunities to develop your professional experience.About The Role Responsible for accurate and timely document preparation according to established...

line with the Direct Line Group values and strategy.Management of Indemnity SpendDelivery of Repair cost in line with department targets Support the delivery and management of Accidental Damage spend budget within inflation targetsAdherence to Direct Line Group Risk FrameworkIdentify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.Key Competencies And SkillsATA QualificationFamiliar and proficient with estimating tools such as AudatexStrong verbal and written communication skillsHighly developed telephone customer service communication skillsAbility to effectively negotiate, persuade and influenceDeliver difficult messages and remain resilient through tough challengeUnderstanding of claims processes and, systemsThe ability to utilise multiple key systems and, We are seeking a talented individual to join our Marsh Claims Team. This role will be based in the Glasgow office. This is a hybrid role that has a requirement of working at least three days a week in the office.The main focus of this role is to proactively manage a...

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your..., Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.We work with ambitious clients..., About UsArmstrong Watson are a trusted and leading independent Accountancy and Business Advisory firm based in the North of England and Scotland. Our services and advice are all centred around our Quest to support our clients to achieve prosperity, a secure future and peace..., Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.We work across incredible global industries, delivering exciting work that is defining our future and making an...

information sources to problem solve, and drive decision making BenefitsWe recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:9% employer contributed pension50% off home, motor and pet insurance plus free Green Flag breakdown coverAdditional optional Health and Dental insuranceEV car schemeGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackPlus, many moreWe want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best - whatever that looks like - and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you
live.Be yourselfDirect Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you
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