Membership Administrator

About this Role

UCU is seeking a Membership Administrator, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full time basis. In this exciting role, reporting to the Head of Membership, your main duties will be:

• to maintain national membership records, in accordance with UCU's statutory obligations
• to process applications for membership, telephone and online, in accordance with UCU's Rules and Regulations
• to respond to enquiries, providing initial advice and information to members, prospective members, branches and UCU staff by telephone, email and in writing concerning membership and subscription issues
• to correspond with members concerning their membership status
• to calculate subscription refunds or arrears, liaising with the Finance team to ensure cheques or cash refunds are correctly entered and recorded
• to liaise with the Legal Department to verify the eligibility of members for legal assistance, arranging for the collection of arrears of subscriptions where necessary.
  
  

You must be educated to GCSE level or equivalent experience (inc. maths & English) and the role would suit someone with experience of a similar working environment and/or understanding of working for a trade union or other not-for-profit organisation. You will need sound organisational, communication and interpersonal skills.

Further information

To apply, please download an application pack by clicking on the apply now button or email [email protected] quoting job reference MA2.

Closing date for applications: 10 November 2025 at 10.00am

Interview date: 3 December 2025