Product Risk Manager - Retail Banking - London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. 

Do you want to help shape responsible retail banking by embedding thoughtful governance and risk practices? We're looking for a Product Risk Manager to join our Retail Banking team and play a key role in enhancing product risk awareness and controls.

Reporting to the Director of Product Risk and Governance, you'll contribute to the development of product governance, policies, controls, and management information that support safe and fair outcomes for customers. Your work will directly support the Retail segment's financial crime prevention and operational risk goals.

Key Responsibilities Include:

• Partnering with Retail banking teams to deliver products aligned to risk appetite and regulatory expectations
• Embedding risk thinking into product development by enabling teams to combine customer-centricity with compliance from the outset
• Driving timely and robust governance for new product initiatives, ensuring swift yet safe delivery
• Ensuring existing and back book product reviews are completed by first- line product owners at the right cadence and to the requisite standard
• Assisting the Retail business in delivering good outcomes and maintaining a robust control environment - with regular documentation, calibration, review, testing and timely action completion
• Developing and delivering accurate, actionable MI for risk monitoring and reporting to senior committees
• Strengthening product risk capabilities by embedding a training and development framework across Retail product teams
• Helping 1st line solution/ product owners execute their risk management responsibilities effectively.
• Engaging and collaborating with Second Line risk across the bank and Group Head of Internal Audit to create a coherent risk view
• Leading on the management of Issues and Operational Events to complete read-across and root cause analysis to strengthen the risk environment

Requirements

• Proven experience in banking / financial services, with a focus on retail banking
• Experience supporting the management of Retail product risk in 1st LOD environments covering Conduct Risk topics across product governance, marketing and finprom, vulnerable customers, complaints etc.
• Experience working in a regulated financial institution
• A deep desire to solve problems using regulation and data to drive business decisions
• Ability to analyse and interpret complex regulatory frameworks, including the interaction between multiple regulations/frameworks
• Hands-on, resilient and adaptable to a fast moving environment
• Bias to action, through curiosity and collaboration
• Business acumen and commercial awareness
• Strategic thinking and planning
• Team player with a background of stakeholder collaboration

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.