Duty Careline Officer - Out of Hours
Location: West London
Rate: £27.48 per hour (umbrella)
Contract: 3–6 months, ongoing
Shifts: Out of hours, all shifts on-site
Service Operates: 24/7
Driving Licence PCV (passenger carrying vehicle) About the Role:
We are looking for a proactive and resilient Duty Careline Out of Hours Officer to support a busy emergency Careline service. You will provide both call handling and emergency visiting support to vulnerable residents, responding to urgent situations and ensuring the safety and wellbeing of service users at all times.
You’ll be responsible for the operation of the Careline & Emergency Control Room during core hours, with the flexibility to work outside standard office times when required. Key Responsibilities:
- Respond to emergency calls and alarms promptly and professionally
- Provide on-site emergency visits when required
- Monitor and operate the Careline Control Room systems
- Assess risk and escalate incidents appropriately
- Maintain accurate records and reports
- Deliver excellent customer care to vulnerable residents
- Experience in emergency response, housing support, community safety or similar
- Strong communication skills and ability to remain calm under pressure
- Confident working out of hours and on site
- Strong IT and control room system awareness (training provided)
- Must have a valid manual drivers license
- Driving Licence PCV (passenger carrying vehicle)
Recommended Jobs
Maths Teacher - Independent School in Croydon (January...
Maths Teacher – Independent School in Croydon (January Start) Location: Croydon, London Start Date: January 2026 Contract Type: Full-time, Permanent Salary: Paid to scale (Independent S…
Science Technician - Brilliant West London School
Our client are seeking a reliable, organised, and proactive Science Technician to join a welcoming school in West London. This is a vital support role within the science department, well suited to so…
NPLQ Trainer Assessor (New Malden)
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At P…
Year 2 Teacher | Richmond | January 2026
Are you an enthusiastic, dedicated Year 2 Teacher looking for an exciting new challenge in January 2026? Do you want to work in a nurturing, academically ambitious independent school in Richmond that…
SEN TEACHING ASSISTANT - FOREST GATE, EAST LONDON
Location: Forest Gate, East London Job Title: Special Educational Needs (SEN) Teaching Assistant Contract Type: Full-Time, Long-Term, Term-Time Only Pay Rate: £90–£115 per day (dependent…
Chemistry Teacher - Inner London Private School
Chemistry Teacher - Putney, Wandsworth (Independent Girls' School) &##129514; We are exclusively partnering with a highly prestigious independent girls' school in the affluent Putney area of …
Caretaker Role Available in Islington (January 2026)
School Status & Location Sector: Leading Independent School, Inner London. Borough: Islington. Start Date: Permanent, full-time role commencing January 2026. The Opportunity & School Pr…
Locum Echocardiographer - Dartford (Hiring Immediately)
Role: Locum Echocardiographer Banding: Band 7 Location: Dartford Hours: Full-time Start Date: 10/11/2025 Rate: £50 – £56 per hour Duration: Ongoing About the role: The Clin…
Senior Manager, VAT, Digital and Devices, Tax (London)
Amazon is seeking an Indirect Tax Senior Manager to join the EMEA Digital and Devices Tax team in London, supporting the launch and growth of Amazon Leo's consumer business across Europe. Amazon Le…