Influencer Account Manager

Job title: Influencer Account Manager

Contract Type: Permanent

Location: Shoreditch, London

Reporting into: Account Director

Line managing: n/a

Hybrid/ Remote: WFH Monday & Friday. In the office Tuesday-Thursday

Salary: £35-42K dependant on experience

About us

Seen Connects is a leading influencer marketing agency established in 2016 and driven by a purpose to create cultural relevance and meaningful impact for our clients, through the power of human connection. The primary services we offer are brand and social strategy, organic influencer campaigns, influencer-led paid social and social media management.

We are part of Captivate Group and within this we have three sister agencies; Seen Presents, Seen Studios and Stir.

About the role

We’re looking for a dynamic and organised Account Manager to join our growing team. You’ll work predominantly on one key client which spans verticals including fashion, luxury, lifestyle and tech.

This role requires someone who can balance operational excellence with creativity and strong client relationships. You’ll manage day-to-day client communications, oversee campaign delivery, keep on top of timelines, budgets and inter-agency collaboration and ensure that our work consistently delivers against client objectives.

You will work under 2x Account Directors and 2x Senior Account Directors on the account, and the campaigns team will manage all of the influencers - this role is all about servicing the client, keeping projects on track and ensuring that we deliver great results and grow our accounts.

Key Responsibilities

Client Management

• Act as the day-to-day contact for clients, building trusted relationships and ensuring consistent, clear communication.

• Understand client audience, business objectives and challenges, and ensure our work ladders up to these.

• Manage expectations, pre-empt challenges, and provide solutions.

• Ensure all work is delivered on time, to budget, and to a high standard

Team Leadership & Collaboration

• Support junior team members with guidance, feedback, and quality control.

• Work closely with campaign managers and strategists to bring ideas to life.

Reporting & Performance

• Track deliverables, budgets, and timelines with precision.

• Lead the narrative of PCAs, guiding the campaigns teams to feed in the most relevant and insightful data and insights for the client.

• Spot opportunities for optimisation and upsell.

Agency Growth

• Contribute to new business opportunities with case studies, brainstorms, and pitches.

• Stay up to date with social and influencer trends to ensure our recommendations are always innovative and relevant.
  

What We’re Looking For:

• Experience in account management within a social, influencer, or digital agency.

• Strong knowledge of influencer marketing and social media platforms

• A confident communicator with excellent client-handling skills.

• Highly organised, with the ability to manage multiple projects simultaneously.

• Comfortable working with budgets and commercial targets.

• Creative thinker who can spot opportunities and bring fresh ideas.

• Collaborative, proactive, and ready to get stuck into the client's world

The Interview Process:

1. If you are shortlisted, we will invite you to join a 30 minute virtual call for us to get to know you better and for us to tell you more about the role and agency, and answer any initial questions.

2. If we think you'd be a great fit, we will then invite you to do a task relevant to the role you've applied for, which we wouldn't expect to take more than one hour.

A final decision will be made following this.

Benefits:

💰 Salary reflective of your experience and in line with internal benchmarks

🏠 Hybrid working, working from our Shoreditch HQ on Tuesdays, Wednesdays and Thursdays and from home on Mondays and Fridays.

🕙 Core Hours of 10:00 - 17:00 with the flexibility to start anytime between 08:00 - 10:00 and finish between 17:00 - 19:00.

☀️ Summer Fridays - a 3pm finish on Fridays in July and August

🌴 24 days of annual leave, increasing to 25 after one year and 26 after two years of service

🥰 3 personal days a year which are days that you can take to give yourself a break and support your wellness and mental health.

🧖‍♀️ A £100 voucher to spend on something to support your wellbeing

✈️ Work from anywhere for up to one month each year, as long as you can work on UK timezones and have a strong internet connection

☕ Snacks and drinks in the office, and free lunch provided when we have lunch and learns

💷 Vouchers for Above and Beyond Award winners in our monthly company meeting, and a chance to make your wishes come true with a £1000 prize going to a randomly selected winner in our lottery of wishes each quarter that we hit our targets

🧑‍⚕️ Private healthcare cover and life insurance

🚲 Cycle to work scheme and annual season ticket loan available

🥳 Regular team and company socials

At Connects we are committed to providing an inclusive environment where everyone feels seen, heard and celebrated. We welcome applications from everyone. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to best accommodate your needs.