Team Manager - Tenancy Rights Advice & Enforcement
Location: South East London (Lambeth)
Rate: £38.97 per hour Umbrella
Contract: 4 months ongoing
Working hours: Monday to Friday, 9am–5pm
Working arrangement: Hybrid – minimum 2 days per week in the office
About the Role
We are currently recruiting for an experienced Team Manager to join a newly established Renters' Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team within a South East London local authority.
This is an exciting opportunity to lead a specialist team responsible for protecting private rented sector tenants, tackling unlawful evictions and harassment, and ensuring landlords meet their legal and regulatory obligations under the new Renters' Rights Act. You will manage a dedicated team of four officers, providing strategic leadership, technical guidance and operational oversight across tenancy advice, complex casework and enforcement activity.
The role will play an important part in strengthening tenant protections, preventing homelessness and ensuring residents receive accurate, timely and person-centred advice. Key Responsibilities
- Lead and manage a team of four officers delivering tenancy rights advice and enforcement services.
- Oversee complex casework relating to private rented sector tenancies, unlawful eviction and landlord harassment.
- Provide expert guidance on tenancy law, security of tenure and the Renters' Rights Act.
- Ensure breaches of tenancy legislation are investigated thoroughly and enforcement action is taken appropriately.
- Oversee evidence gathering to court-admissible standards and work alongside Legal Services on criminal prosecutions and civil penalty notices.
- Develop and improve operational policies, procedures and service delivery standards.
- Build effective working relationships with Homelessness Prevention, Adult and Children's Social Care, Health, VAWG services and voluntary sector partners.
- Promote a resident-centred and trauma-informed approach to service delivery.
You will ideally have:
- Strong knowledge of tenancy law, security of tenure, unlawful eviction and landlord harassment.
- Previous experience managing or supervising complex housing casework within a statutory or regulatory environment.
- Experience of enforcement activity, investigations and regulatory compliance.
- The ability to lead a team, manage performance and drive service improvements.
- Excellent communication, leadership and partnership-working skills.
- A proactive, organised and resident-focused approach.
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