Quality & Governance Lead (London Borough of Hackney)

Job Introduction

Turning Point, working in partnership with Mind in the City, Hackney and Waltham Forest and London Friend, provide the City and Hackney Recovery service which works with residents concerned about their drug and alcohol use. The full integrated service contributes to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. It aims to be shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers.

As the Quality and Governance Manager you will have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from substance use, playing a key role in ensuring quality of service delivery, and ensuring internal and external standards of care are upheld across the service.

Passionate about improving service provision, you’ll enjoy the opportunity and support to enhance your own life and career too, as you gain the experience and training you need to progress in your career within a social enterprise. So if you’re ambitious and ready for a fresh challenge with a sector leader then this could be the opportunity for you.

Role Responsibility

You will provide support across the service to ensure that service governance and compliance is effectively managed and that competent staff provide a high quality and high performing service.

You will investigate and analyse all elements of the service in relation to governance and risk, reporting on incidents, mortality and morbidity, health and safety, and case management. You will audit the service for full alignment with Turtning Point’s organisational standards, you will prepare the agenda and co-chair the service’s key governance meetings. You will support front-line staff and managers alike with any issues relating to systems and processes, and promote a positive learning culture by working closely with:

• Risk and Assurance departments to ensure regulatory and compliance issues are addressed in services and that quality systems are in place.
• Insight Teams to support NDTMS Data Quality work
• Line managing the service’s Training and Practice Lead supporting them to develop the competence of staff through bespoke training and coaching.
• SUI Lead to monitor service user feedback themes.
• Management Team to maintain a high quality clinical governance framework.

The Ideal Candidate

Essential Requirements:

• Analytical and ability to interpret data
• Proven experience in monitoring, auditing and improving quality of service
• Experience of computerised systems including advanced knowledge of software applications, Inc. Microsoft Office in particular
• Excellent Working knowledge of databases
• Excellent administrative skills
• Ability to work as part of a team, demonstrating support to other team members and other teams
• Experience of working within CQC registered services, and related standards of governance
• CQC notifications
• Competencies in incident management processes, and feedback mechanisms.
• Familiarity with internal and external standards and expectations
• Customer focussed approach to both internal and external customers
• Good organisational skills and ability to work on own initiative
• Good report writing skills

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• 25 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 27 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
• Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

Attached documents